WCO Supports Sudan Customs in HR Management Reform

WCO Supports Sudan Customs in HR Management Reform

The World Customs Organization (WCO) held a workshop in Sudan to enhance customs human resource management capabilities, evaluating previous results and improving HRM tools. The workshop focused on workforce planning, job descriptions, competency frameworks, performance appraisal, and employee motivation, resulting in a new roadmap. The WCO provides expertise, technical guidance, and capacity building to help Sudanese Customs build a scientific and efficient human resource management system, enhancing customs modernization.

01/05/2026 Customs Knowledge
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Samoa Air Freight Guide Faleolo Airport and West Coast Resources

Samoa Air Freight Guide Faleolo Airport and West Coast Resources

This article provides a detailed overview of the three-letter code (LAV) for Lalomalava Airport in Samoa, along with relevant information. Utilizing the three-letter code query system of West Coast Cargo Network, it offers a comprehensive guide to Samoa air freight. The article covers basic airport information, instructions on using the query system, the relationship between city codes and airport codes, and important considerations for Samoa air freight. The aim is to assist air freight professionals in conducting business more efficiently.

09/29/2025 Airport Codes
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Gambia Revenue Authority Adopts Wcobacked Competencybased HR System

Gambia Revenue Authority Adopts Wcobacked Competencybased HR System

The Gambia Revenue Authority, with support from the World Customs Organization, implemented a competency-based human resource management model. This included developing job catalogs and competency frameworks, which received positive feedback after a pilot phase. Future plans involve creating onboarding programs and sharing experiences with national institutions to promote the modernization of human resource management at the national level. The implementation of the competency model is a key component of the ongoing tax reform efforts in Gambia.

12/30/2025 Customs Knowledge
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Lastmile Delivery Struggles to Balance Automation and Labor

Lastmile Delivery Struggles to Balance Automation and Labor

Based on a 'Logistics Management' podcast interview, this article delves into the future of last-mile logistics from a data analyst's perspective. It analyzes how automation, intelligent dispatch, and digital transformation are reshaping the last mile, emphasizing the balance between technology and human resources. The article provides logistics companies with strategies to address challenges and seize opportunities in this evolving landscape. It highlights the importance of data-driven decision making and strategic implementation of new technologies for optimizing efficiency and improving customer satisfaction in the final leg of the supply chain.

01/15/2026 Logistics Industry Insights
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Global Airline Group IATA Focuses on Human Factors for Ground Safety

Global Airline Group IATA Focuses on Human Factors for Ground Safety

This IATA course aims to help airport managers, ground handling personnel, and others understand the impact of human factors in ground handling operations. It teaches how to reduce safety risks and improve operational efficiency through human factors engineering. The course covers concepts of human factors, safety culture development, risk identification and analysis, communication, and process optimization. Completion of the course and passing the exam results in IATA certification.

01/20/2026 Logistics Encyclopedia
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Lesotho Revenue Authority Upgrades HR System with WCO Assistance

Lesotho Revenue Authority Upgrades HR System with WCO Assistance

With the support of the World Customs Organization (WCO), the Lesotho Revenue Authority (LRA) is actively modernizing its human resource management. Through capacity building and process optimization, the LRA aims to establish an efficient and strategically aligned HR system, becoming a model within the Southern African Customs Union (SACU) region. This article details the LRA's actions, WCO's support, and the challenges and opportunities faced. It also looks ahead to the LRA's future development in the field of human resource management.

12/30/2025 Customs Knowledge
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Customs Agencies Boost Efficiency Through Talent Management Strategies

Customs Agencies Boost Efficiency Through Talent Management Strategies

This guide aims to assist customs departments in establishing a competency-based human resource management system to enhance organizational effectiveness. It elaborates on the importance of human resource management, provides a roadmap for developing practical tools, and outlines methods for integrating competency orientation into various processes. Divided into three parts, the guide seeks to enable customs departments to build an exceptional team capable of addressing challenges and seizing opportunities. The ultimate goal is to foster a high-performing workforce within customs administrations.

01/05/2026 Customs Knowledge
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Mauritius Revenue Authority Upgrades HRM After WCO Review

Mauritius Revenue Authority Upgrades HRM After WCO Review

The World Customs Organization conducted a diagnostic review of the Mauritius Revenue Authority's (MRA) human resource management system to support the MRA in establishing a modern and transparent HRM system. The review team proposed competency-based recommendations for improvement, which the MRA intends to actively adopt to enhance its human resource management capabilities and support its tax administration functions. This initiative aims to strengthen the MRA's ability to attract, retain, and develop skilled personnel, ultimately improving the efficiency and effectiveness of tax collection and compliance.

01/05/2026 Customs Knowledge
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Ashdo Port Ranks in Top 10 of Global Reliability Index

Ashdo Port Ranks in Top 10 of Global Reliability Index

The Ashdod Port has made its debut in the global port reliability ranking by securing an impressive 9th place, reflecting significant improvements in scheduling and operations. This success is attributed to long-term investments in infrastructure, digitization, and human resources, which have enhanced its importance and influence within the global logistics chain.

08/04/2025 Logistics
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