Frequently Asked Questions
Can our cargo be delivered directly after the vessel arrives?
Not necessarily. Our team first checks terminal availability, customs release, holds, appointment capacity, equipment and delivery instructions. Vessel arrival is not the same as cargo availability.
How should we plan Seattle import cargo for an inland destination?
Provide the final address, delivery window, container weight, commodity and required service level. We compare direct drayage, transload, rail and truck options, then confirm the route against current capacity and charges.
What information is required for dangerous-goods booking?
Our team normally needs the accurate classification, UN number, proper shipping name, packing group, package details, SDS or declaration where applicable, and the shipper’s contact information. Acceptance remains subject to carrier and terminal review.
Is Seattle always the best gateway for U.S. Northwest cargo?
No. We compare Seattle with other feasible gateways based on vessel availability, inland distance, rail or truck capacity, customs requirements, free time and total landed cost. The best option depends on the cargo and destination.
Why can the quoted transit time change after booking?
Carrier schedule changes, blank sailings, weather, terminal congestion, customs examination, rail conditions, chassis shortages and delivery appointments can affect the actual timeline. Our team updates the plan as operational milestones are confirmed.