Frequently Asked Questions
Is PRSJU the correct code for San Juan, Puerto Rico?
Yes. The supplied port record identifies PRSJU as the UN/LOCODE for SAN JUAN, Puerto Rico. Our team uses this code as the destination reference and verifies the operational terminal after booking confirmation.
Can you provide a fixed transit time to San Juan?
We can provide an estimated transit range after checking the origin, carrier service and connection plan. A fixed time should not be assumed because transshipment, blank sailings, port operations, customs and inland delivery may change the result.
What information is required for an LCL quotation?
Provide origin, PRSJU destination requirement, cargo description, number of packages, dimensions, gross weight, ready date, cargo value and delivery address. Dangerous, temperature-sensitive or restricted cargo must be disclosed before consolidation.
How should dangerous goods be booked?
Send the complete DG declaration and supporting technical documents before space confirmation. Carrier acceptance, packaging, segregation and terminal procedures must be approved; a general cargo booking cannot be converted automatically to dangerous goods.
What causes import delivery delays?
Common causes include inconsistent documents, missing importer or broker information, customs examination, terminal release issues, unavailable equipment, delivery appointment constraints and incomplete permits. Our service team checks these points before arranging inland delivery.