South Koreas Coupang Faces Seller Backlash Over Refund Disputes

South Koreas Coupang Faces Seller Backlash Over Refund Disputes

This article provides a detailed solution for Coupang sellers facing challenges when dealing with direct refunds initiated by the platform. It analyzes appeal option selection, offers a checklist of supporting documents for various scenarios, and emphasizes the importance of the 14-day deadline. The aim is to help sellers efficiently and successfully apply for compensation, protect their rights, and ultimately conduct business on the Coupang platform with greater peace of mind. It focuses on providing practical guidance to navigate the refund appeal process and improve the chances of a favorable outcome.

12/30/2025 Logistics Encyclopedia
Read More
Amazon Streamlines Seller Tools in Japan Europe and US

Amazon Streamlines Seller Tools in Japan Europe and US

This article provides an in-depth analysis of recent Amazon announcements, covering updates like the Japan store points tool upgrade, the European store unbranded packaging program, the US store invoicing service and FBA warehouse address updates, the Belgian store partnered carrier program, and TikTok Shop's market expansion in Spain. It aims to offer cross-border sellers forward-looking operational guidance, helping them maintain a competitive edge in a rapidly changing market environment. The analysis focuses on practical implications and actionable strategies for sellers to adapt to these changes effectively.

12/30/2025 Logistics
Read More
Guide to Optimizing Amazon Seller Support and Account Management

Guide to Optimizing Amazon Seller Support and Account Management

This article provides a comprehensive analysis of the Amazon Seller Support system, offering detailed contact information, problem-solving strategies, and efficient usage techniques. It aims to help sellers resolve operational challenges, improve efficiency, and reduce risks, ultimately leading to sales growth on the Amazon platform. The guide covers various support channels, common issues, and best practices for navigating the system effectively, empowering sellers to optimize their business and achieve success in the competitive Amazon marketplace.

12/30/2025 Logistics Encyclopedia
Read More
VAT Invoices Key to Reinstating Suspended Amazon Seller Accounts

VAT Invoices Key to Reinstating Suspended Amazon Seller Accounts

This article delves into the crucial role of VAT invoices in Amazon account appeals. It details the importance of invoices, issuance standards, and key considerations. The article emphasizes that regularly issuing genuine and valid VAT invoices is vital for increasing the success rate of appeals. It also provides practical operational guidelines for sellers, helping them successfully pass Amazon account verification. Understanding and properly managing VAT invoices can significantly improve a seller's chances of reinstating their account and maintaining good standing with Amazon.

12/30/2025 Customs Knowledge
Read More
Amazon Tightens Delivery Rules for SFP Sellers

Amazon Tightens Delivery Rules for SFP Sellers

Amazon US SFP policy is adjusted: the on-time delivery rate requirement is reduced from 97% to 93.5%, and the assessment period is shortened from 30 days to 7 days. The policy aims to balance consumer experience and seller efficiency. Sellers need to improve logistics stability and optimize inventory management to adapt to the new assessment standards.

12/30/2025 Logistics
Read More
Ebay Suspends Seller Assessments Amid Hong Kong Logistics Policy Shift

Ebay Suspends Seller Assessments Amid Hong Kong Logistics Policy Shift

eBay is temporarily suspending the logistics service performance assessment policy for direct shipping transactions from Hong Kong, in response to adjustments made by Hong Kong Post to its mail service to the United States. Simultaneously, eBay is providing automatic account protection, including removing late shipment rate records, to safeguard seller rights. Sellers should closely monitor policy changes and adjust their logistics strategies accordingly. This aims to mitigate potential negative impacts on sellers due to external postal service disruptions.

11/03/2025 Logistics
Read More
Amazon Tests Seller Review Tweaks As Temu Launches Presale Model

Amazon Tests Seller Review Tweaks As Temu Launches Presale Model

Amazon is testing a feature to synchronize third-party reviews, potentially boosting product appeal. Temu has launched a JIT pre-sale model to alleviate seller inventory pressure. eBay introduced officially certified partner warehouses to improve logistics efficiency. The slowing inflation rate in the US presents both opportunities and challenges for cross-border e-commerce. Sellers need to stay informed about market changes and continuously innovate to succeed in this dynamic landscape. This includes adapting to new features, optimizing supply chains, and understanding consumer behavior in different markets.

12/31/2025 Logistics
Read More
Amazon Extends send to Amazon FBA Transition Amid Seller Feedback

Amazon Extends send to Amazon FBA Transition Amid Seller Feedback

Amazon extends the transition period for the new FBA process until October, with the old process available until October 16th. Shipping plans can be edited until November 29th. This extension aims to address seller concerns and provide more time to adapt to the changes. Amazon is responding to feedback and allowing sellers a longer runway to implement the new 'Send to Amazon' workflow.

12/31/2025 Logistics
Read More
Amazon Updates Seller Guidelines to Curb Violations Ensure Fair Competition

Amazon Updates Seller Guidelines to Curb Violations Ensure Fair Competition

This article provides a comprehensive guide for Amazon sellers on reporting violations. It covers all aspects of reporting, from choosing the right reporting channels and crafting effective complaint letters, to strategizing the frequency and number of reports. The aim is to equip sellers with the knowledge and tools to efficiently and safely report competitors' violations, protect their own rights, and contribute to a fairer Amazon e-commerce ecosystem. This guide aims to help sellers navigate the reporting process effectively and ensure their concerns are addressed.

12/31/2025 Logistics Industry Insights
Read More
Amazon Tightens Rules on Freight Forwarders to Boost Seller Transparency

Amazon Tightens Rules on Freight Forwarders to Boost Seller Transparency

Amazon is cracking down on the 'Far Warehouse Near Delivery' issue by upgrading the shipment management page, improving the accuracy of appointment manifests, and severely punishing violations. Sellers can now track the warehouse entry location of their shipments through the backend, choose reputable freight forwarders, and operate in compliance to jointly build a healthy ecosystem. This aims to ensure fair competition and efficient logistics within the Amazon marketplace, promoting a more sustainable and reliable experience for both sellers and customers.

12/31/2025 Logistics Industry Insights
Read More