As cross-border e-commerce sellers prepare for the upcoming peak sales season, the stability of logistics and policy changes remain critical concerns. Recent adjustments by Hong Kong Post regarding mail services to the United States have sent ripples through the marketplace, particularly affecting eBay sellers who rely on Hong Kong's direct shipping channels.
Policy Changes: eBay Temporarily Waives Hong Kong Direct Shipping Requirements
In response to Hong Kong Post's announcement suspending surface mail to the U.S. starting April 16, 2025, and airmail services effective April 27, eBay has moved swiftly to mitigate the impact on sellers. The platform will temporarily suspend enforcement of its direct shipping policy requirements for transactions originating from Hong Kong beginning April 27, 2025. eBay has not specified when these requirements will resume, advising sellers to monitor official announcements for updates.
Historical Context: Continued Protections During Disruptions
This isn't the first time eBay has implemented protective measures during shipping disruptions. Earlier this year, transactions with Hong Kong as the item location and processing dates between February 1-21, 2025 were already exempt from direct shipping policy evaluations. These accommodations reflect eBay's ongoing efforts to support sellers through logistical challenges.
Comprehensive Seller Protections
eBay has established automatic account protections for affected transactions dated February 1, 2025 or later, including:
- Removal of late delivery rate records to protect seller performance metrics
- Automatic cancellation processing for out-of-stock transactions
- Exclusion of "item not received" cases from seller service metrics
- Removal of negative or neutral feedback related to shipping delays
Recommended Seller Actions
Sellers are advised to take proactive steps in response to these changes:
- Regularly check eBay's official communications for policy updates
- Explore alternative shipping methods to maintain delivery reliability
- Maintain transparent communication with buyers regarding potential delays
- Utilize eBay's protection measures to safeguard account standing
eBay's policy adjustments demonstrate the platform's commitment to maintaining a stable marketplace amid logistical uncertainties. By providing these accommodations, eBay aims to help sellers navigate current challenges while preserving customer satisfaction and business continuity.