Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
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Red Sea Crisis and US Midterms Disrupt Global Trade

Red Sea Crisis and US Midterms Disrupt Global Trade

The Red Sea crisis and the US midterm elections are injecting uncertainty into global trade, leading to soaring freight rates and testing supply chains. Businesses should diversify their supply chains, plan ahead, strengthen collaboration, and embrace digital transformation to turn challenges into opportunities and remain competitive in the global trade landscape. This proactive approach is crucial for navigating the current turbulent environment and mitigating potential disruptions.

01/20/2026 Logistics
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Uzbekistan Maldives Boost Customs Audits Via Virtual Workshop

Uzbekistan Maldives Boost Customs Audits Via Virtual Workshop

Uzbekistan and Maldives Customs held a virtual workshop where Uzbekistan learned from the Maldives' experience in post-clearance audit to enhance its own capabilities. The workshop facilitated knowledge sharing and best practices in customs procedures, specifically focusing on improving the effectiveness and efficiency of post-clearance audit processes. This collaboration highlights the importance of international customs cooperation in strengthening national customs administrations and promoting trade facilitation.

01/19/2026 Customs Knowledge
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Major Retailers Adopt Robots to Boost Efficiency Reshape Jobs

Major Retailers Adopt Robots to Boost Efficiency Reshape Jobs

Gartner predicts that by 2025, at least two global retail giants will establish robotics resource departments. The surge in e-commerce and labor shortages are driving retailers to accelerate the adoption of robotics to improve efficiency and profits. Companies like Walmart and Kroger have already increased investment in automated fulfillment centers. The retail industry is entering a new era of collaboration between robots and humans.

01/19/2026 Logistics Industry Insights
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Port of Los Angeles Modernizes to Boost Supply Chain Efficiency

Port of Los Angeles Modernizes to Boost Supply Chain Efficiency

Facing global supply chain challenges, Port of Los Angeles Executive Director Gene Seroka emphasizes the need for port transformation. This transformation centers on digitalization, intelligence, and collaboration, aiming to improve efficiency, reduce costs, and enhance competitiveness, setting a benchmark for the global port industry. The key is leveraging technology to streamline operations and improve communication across the supply chain, ultimately creating a more resilient and efficient system.

01/19/2026 Logistics Industry Insights
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Nvidias Alpamayo to Power Mercedesbenz Autonomous Driving This Quarter

Nvidias Alpamayo to Power Mercedesbenz Autonomous Driving This Quarter

NVIDIA unveiled Alpamayo, an autonomous driving AI platform, at CES. This platform empowers automakers to independently train models to handle complex road conditions. The first vehicle featuring this technology, developed in collaboration with Mercedes-Benz, is slated to launch in the US in the first quarter of this year, followed by releases in Europe and Asia. This development signifies an accelerated adoption of autonomous driving technology.

01/19/2026 Logistics Industry Insights
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Trucking Industry Faces Freight Recession Amid Market Shifts

Trucking Industry Faces Freight Recession Amid Market Shifts

Mike Regan analyzes the current freight market, highlighting overcapacity and the dynamic between spot and contract rates. He advises companies to establish long-term partnerships to navigate these challenges. Looking ahead, the analysis provides a perspective on the potential peak season in 2024, emphasizing the importance of strategic planning and collaboration in a volatile market environment. Building strong relationships will be key to success.

01/20/2026 Logistics Industry Insights
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Jordan Customs Adopts Modern Project Management for Trade Efficiency

Jordan Customs Adopts Modern Project Management for Trade Efficiency

With the support of the WCO, Jordan Customs enhanced its project management capabilities by establishing a project management framework. This initiative aims to improve customs clearance efficiency, strengthen risk management, and enhance information technology to build a modern, 21st-century customs administration and boost international competitiveness. The project emphasizes a results-oriented approach, values communication and collaboration, promotes continuous improvement, and embraces the future.

01/20/2026 Customs Knowledge
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Customs Officers Face Rising Mental Health Challenges Seek Resilience

Customs Officers Face Rising Mental Health Challenges Seek Resilience

In collaboration with SECO, the WCO is enhancing stress management and psychological resilience among Bolivian customs officers through training programs. This initiative aims to equip them with the necessary skills to effectively cope with the challenges posed by the pandemic, ensuring they can maintain their well-being and continue performing their duties effectively under pressure. The training focuses on building coping mechanisms and fostering a positive mindset.

01/26/2026 Customs Knowledge
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Project Verte Shopifys 6 River Systems Boost Atlanta Fulfillment Efficiency

Project Verte Shopifys 6 River Systems Boost Atlanta Fulfillment Efficiency

Project Verte has partnered with 6 River Systems to deploy a warehouse solution in Atlanta, aiming to improve order fulfillment efficiency and optimize customer service. The collaboration leverages automation and robotics to streamline warehouse operations, ultimately leading to faster delivery times and enhanced customer satisfaction. This deployment represents a significant step towards modernizing e-commerce logistics and meeting the increasing demands of online shoppers.

01/26/2026 Logistics
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