Niger Customs Adopts Competencybased HR Management

Niger Customs Adopts Competencybased HR Management

Niger Customs, with the support of the World Customs Organization, is implementing a competency-based human resource management system modernization. Through expert guidance, capacity building, and high-level support, they have completed the development of a job catalog, competency framework, and job descriptions. A future development blueprint has also been planned, aiming to improve the overall effectiveness of the customs administration. This initiative focuses on enhancing employee skills and aligning them with organizational goals to achieve customs modernization and improve service delivery.

01/22/2026 Customs Knowledge
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SGS Certification Enhances Trust in Crossborder Ecommerce

SGS Certification Enhances Trust in Crossborder Ecommerce

SGS certification, as an internationally recognized inspection agency, helps cross-border e-commerce sellers enhance product quality and meet international market demands by providing comprehensive quality and safety assurance, including pre-shipment inspection services. This enables sellers to gain consumer trust and stand out in international competition. SGS's specialized organizational structure ensures refined and targeted services, ultimately contributing to the success of businesses operating in the global marketplace. The certification provides confidence in product compliance and reduces risks associated with international trade.

01/23/2026 Customs Knowledge
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Global Customs Forum Focuses on Efficiency and Compliance

Global Customs Forum Focuses on Efficiency and Compliance

The World Customs Organization (WCO) Customs Work Organizational Forum aims to assist global customs personnel in optimizing workflows, enhancing efficiency, and improving compliance. The online forum shares best practices, discusses technology applications, risk management, and collaborative coordination. It also provides important documents such as agendas and content outlines, helping participants broaden their perspectives, learn from experience, establish connections, and collectively address cross-border trade challenges. The forum serves as a platform for knowledge sharing and capacity building within the international customs community.

01/26/2026 Customs Knowledge
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Liberia Adopts Competencybased HR to Improve Governance

Liberia Adopts Competencybased HR to Improve Governance

The Liberia Revenue Authority, with support from the World Customs Organization, implemented competency-based human resource management. By building competency models, competency dictionaries, and job descriptions, they optimized talent allocation and enhanced employee capabilities. This initiative aims to improve tax collection efficiency and promote national economic development. This approach provides a valuable reference for other government departments and enterprises, emphasizing a people-oriented strategy that prioritizes talent cultivation and development. The focus is on aligning skills with roles to boost overall organizational performance.

01/26/2026 Customs Knowledge
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Keys to Building Highperforming Teams Through Collaboration

Keys to Building Highperforming Teams Through Collaboration

This article delves into the key elements of building an exceptional team, including a shared vision, effective communication, role allocation, continuous learning, incentive mechanisms, and leadership. Through a case study of a logistics team, it demonstrates how to apply these elements in practice, thereby enhancing team collaboration efficiency and overall competitiveness. The case study highlights the importance of fostering a supportive environment and empowering team members to contribute their best. Ultimately, the paper argues that a well-structured and motivated team is crucial for achieving organizational success.

07/25/2025 Logistics
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Burkina Faso Customs Implements Competency Framework to Modernize HR

Burkina Faso Customs Implements Competency Framework to Modernize HR

With the support of the WCO, Burkina Faso Customs has launched a competency framework and job directory to improve human resource management and organizational efficiency. This initiative serves as a valuable model for developing countries seeking to enhance their customs administration. The implementation of the competency framework aims to strengthen the skills and knowledge of customs officials, leading to improved performance and better service delivery. By focusing on capacity building and effective human resource practices, Burkina Faso Customs is contributing to economic growth and trade facilitation.

12/30/2025 Customs Knowledge
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Burundi Adopts Competencybased HRM System for Revenue Authority

Burundi Adopts Competencybased HRM System for Revenue Authority

With support from the World Customs Organization, the Burundi Revenue Authority is undergoing modernization through the development of a competency-based HRM system. This aims to improve operational efficiency, increase tax revenue, and enhance stakeholder relations. The workshop focused on empowering the HR department to build a competency model and develop an action plan. The WCO will continue to provide support to help the Burundi Revenue Authority achieve its modernization goals. This initiative highlights the importance of HR in driving organizational change and improving public service delivery.

01/05/2026 Customs Knowledge
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Botswana Overhauls Tax Agency for Improved Efficiency

Botswana Overhauls Tax Agency for Improved Efficiency

The Botswana Unified Revenue Service (BURS), in collaboration with the WCO, implemented a competency-based human resource management program. This initiative aimed to enhance organizational performance, improve employee engagement, and strengthen border management. The program focused on identifying and developing the necessary skills and knowledge for BURS staff to effectively carry out their duties, ultimately contributing to a more efficient and effective tax administration system in Botswana. The partnership with WCO provided valuable expertise and support in the design and implementation of the competency model.

01/05/2026 Customs Knowledge
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MENA Customs Boost Efficiency in Wcoled Workshop

MENA Customs Boost Efficiency in Wcoled Workshop

The World Customs Organization (WCO) held a workshop on organizational performance evaluation in the Middle East and North Africa (MENA) region, aiming to enhance regional customs effectiveness. The workshop covered core topics such as strategic planning indicator design and work area planning. Qatar Customs shared their experience in business intelligence exploration. Based on WCO standards, this event assists customs administrations in the MENA region to improve management and promote regional trade development. This initiative aims to foster efficiency and collaboration within the customs community.

01/05/2026 Customs Knowledge
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South Africa Boosts Border Tech Leadership with WCO Backing

South Africa Boosts Border Tech Leadership with WCO Backing

The World Customs Organization (WCO) conducted a leadership and management development workshop for the South African Revenue Service (SARS) executive team. The workshop aimed to enhance teamwork and individual leadership skills, enabling them to address key challenges and effectively implement trade facilitation reforms. Focusing on personal communication, team trust, and organizational strategic management, the workshop facilitated the development of tailored action plans. These plans support the SARS leadership model and the construction of 'Smart Borders,' ultimately striving for a more efficient and secure trading environment.

01/05/2026 Customs Knowledge
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