How Logistics Companies Can Effectively Prevent the Loss of Strategic Customers

How Logistics Companies Can Effectively Prevent the Loss of Strategic Customers

Logistics companies often face the risk of losing strategic major clients in a competitive environment and must take a multifaceted approach to prevention. This includes understanding customer needs, promoting organizational collaboration, monitoring signs of churn, responding to demand upgrades, and paying attention to decision-maker risks. Effective customer relationship management helps reduce churn and ensures the sustainable development of the enterprise.

07/23/2025 Logistics
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Iatas Simulation Course Enhances Leadership in Aviation Industry

Iatas Simulation Course Enhances Leadership in Aviation Industry

IATA introduces an interactive change management simulation course designed to improve the success rate of organizational change initiatives. Through interactive simulations and practical exercises, the course helps leaders master the core elements of change management, including developing change strategies, fostering employee engagement, and developing leadership skills. The course will be offered in multiple cities worldwide, providing participants with flexible options.

01/20/2026 Logistics Industry Insights
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WCO Study Targets Trade Efficiency Through Customs Broker Reform

WCO Study Targets Trade Efficiency Through Customs Broker Reform

The World Customs Organization (WCO) published the 'Study Report on Customs Brokers' aiming to improve global customs broker standards. The report outlines the role of brokers in international supply chains, provides policy and organizational recommendations, offers a standardized model inventory, and highlights opportunities for cooperation between customs and brokers. Countries are encouraged to draw on the report to optimize broker management and promote trade facilitation.

01/05/2026 Customs Knowledge
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ROCB Europe Enhances Customs Talent Development

ROCB Europe Enhances Customs Talent Development

The World Customs Organization (WCO) is assisting ROCB Europe in restructuring its organizational framework to build a competency-based human resource management system, ultimately enhancing regional customs capacity building. By defining positions, constructing competency models, and providing ongoing support, the WCO aims to create an efficient talent engine that promotes regional trade facilitation and security. This initiative contributes to strengthening the global customs cooperation network.

01/22/2026 Customs Knowledge
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Ebay Seller Levels Guide to Ratings and Performance Boost

Ebay Seller Levels Guide to Ratings and Performance Boost

This article delves into the evaluation rules and specific standards of eBay seller levels, offering corresponding optimization strategies. eBay seller level primarily depends on metrics such as defect rate, unresolved disputes, late shipment rate, and tracking upload rate. By optimizing product descriptions, processing orders promptly, and providing excellent customer service, sellers can effectively improve their store level, thereby gaining more exposure and lower operating costs. Improving these metrics can significantly impact visibility and profitability on the eBay platform.

01/04/2026 Logistics Encyclopedia
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Matson Clipper Ships Show Strong Ontime Performance in October

Matson Clipper Ships Show Strong Ontime Performance in October

This article analyzes the October timeliness data of Matson Express CLX and CLX+ routes. The CLX regular route's on-time rate improved in the latter half of the month, but departures from Ningbo Port remained uncertain. The CLX+ extra service performed excellently with punctual departures and minimal arrival delays. Sellers are advised to comprehensively consider timeliness and cost, pay attention to port dynamics, and plan inventory in advance. This helps optimize shipping strategies and mitigate potential disruptions in the supply chain for cross-border e-commerce operations.

01/04/2026 Logistics
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Naver Shopping Enhances Ad Performance with Quality Score Optimization

Naver Shopping Enhances Ad Performance with Quality Score Optimization

This article delves into the significance of the Quality Score in Naver Shopping Search Ads and provides practical strategies for improvement. It emphasizes the crucial role of precise category matching and details how to comprehensively optimize ad performance through keyword research, ad grouping, A/B testing, and data analysis. Ultimately, the goal is to maximize the effectiveness of advertising campaigns and achieve optimal results.

01/04/2026 Logistics Encyclopedia
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Amazon Sellers Advised to Leverage Customer Feedback for Performance

Amazon Sellers Advised to Leverage Customer Feedback for Performance

Amazon sellers can proactively monitor and respond to feedback in "Voice of the Customer" to identify issues in products and operations and take corrective actions, reducing the risk of performance deterioration. Emphasize documenting improvement measures through "Take Action" to demonstrate a proactive approach to problem-solving to Amazon, which helps maintain good seller performance. By actively addressing customer concerns and showcasing improvements, sellers can safeguard their account health and improve overall customer satisfaction on the Amazon platform.

12/30/2025 Logistics Industry Insights
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Google Ads Optimization Score Falls Short on Actual Performance

Google Ads Optimization Score Falls Short on Actual Performance

This article argues that the Google Ads Optimization Score is merely a reference metric and should not be blindly pursued. It emphasizes the importance of carefully considering one's own marketing strategy, budget, product characteristics, and data analysis when adopting optimization suggestions. Continuous testing is crucial to ultimately achieve performance growth, rather than being dictated by the Optimization Score. The focus should be on aligning ad strategies with business goals and leveraging data-driven insights for effective campaign management, not just chasing a high score.

12/30/2025 Customs Knowledge
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