This paper explores the last-mile delivery challenges faced by logistics companies under the 'same-day delivery' norm, and how to improve efficiency and reduce costs through automation, intelligent dispatch, and digital transformation. It emphasizes the importance of balancing technology and human resources. The paper also looks forward to future trends in last-mile logistics, including drone delivery and green logistics.
This paper explores future trends in last-mile logistics, emphasizing the importance of balancing automation, efficiency improvements, and artificial intelligence. By introducing technologies like intelligent route planning, smart dispatch, and digital transformation, logistics companies can improve operational efficiency, reduce costs, and enhance customer experience. Furthermore, human-machine collaboration and sustainable development are key factors for the future of last-mile logistics. The integration of these elements will be crucial for optimizing delivery processes and meeting evolving customer demands.
With the support of the WCO WACAM project, the Liberia Revenue Authority is actively implementing a competency-based human resource management system. This includes developing tools such as job benchmarks, competency frameworks, and job descriptions, as well as formulating human resource and training strategies. This initiative aims to enhance employee performance, achieve organizational goals, and inject new vitality into Liberia's economic development and social progress. The focus is on building a skilled and effective tax workforce.
With the support of the World Customs Organization (WCO), the Lesotho Revenue Authority (LRA) is actively modernizing its human resource management. Through capacity building and process optimization, the LRA aims to establish an efficient and strategically aligned HR system, becoming a model within the Southern African Customs Union (SACU) region. This article details the LRA's actions, WCO's support, and the challenges and opportunities faced. It also looks ahead to the LRA's future development in the field of human resource management.
The WCO assessed and advised the Azerbaijan Customs on improving its human resource management. The assessment emphasized competency-based workforce development, offering valuable insights for customs administrations in other countries. The recommendations focused on building a skilled and motivated workforce to enhance customs operations and efficiency. This initiative serves as a model for other nations seeking to modernize their customs human resource practices and align with international standards. The WCO's guidance aims to foster a more effective and professional customs service in Azerbaijan.
This guide aims to assist customs departments in establishing a competency-based human resource management system to enhance organizational effectiveness. It elaborates on the importance of human resource management, provides a roadmap for developing practical tools, and outlines methods for integrating competency orientation into various processes. Divided into three parts, the guide seeks to enable customs departments to build an exceptional team capable of addressing challenges and seizing opportunities. The ultimate goal is to foster a high-performing workforce within customs administrations.
Kumasi Airport, located in Kumasi, Ghana, is the country's second-largest airport, just 3.5 kilometers from the city center. After a modernization renovation in 2015, a new terminal was constructed with upgraded landing systems. The airport primarily connects to the capital, Accra, enhancing air transport and economic development in the Ashanti Region. It is expected to become a regional aviation hub in the future.
The Quatro de Fevereiro International Airport in Luanda is undergoing a major expansion and renovation with an investment of approximately $153 million. Once completed, the airport's capacity will increase to accommodate 3.6 million passengers annually, with the addition of three parking lots and the implementation of automated management. This airport serves as Angola's primary international gateway, connecting various international airlines and enhancing the country's connectivity and global image.
WCO Secretary General Kunio Mikuriya's speech at the Postgraduate Institute of Management, Sri Lanka, highlighted the importance of knowledge, communication, and integrity, exploring the role of customs modernization in post-conflict economic reconstruction. Through the Master of Customs Administration program, research seminars, and meetings with government officials and business representatives, the Secretary General emphasized the crucial role of knowledge-driven approaches, public-private partnerships, and international cooperation in building an efficient trade environment. These elements are vital for fostering economic growth and stability in the region.
The WCO conducted a leadership workshop in Botswana to enhance the management capabilities of the Botswana Unified Revenue Service (BURS), promote tax modernization, and contribute to economic development. The workshop focused on strengthening leadership skills within the BURS to effectively implement modern tax administration practices. This initiative aims to improve revenue collection and ultimately support Botswana's economic growth. Funding for the workshop was provided by Finland, highlighting international cooperation in supporting tax reform and capacity building in developing countries.
