Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
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Customs HR Strategies for Crisis Resilience and Adaptation

Customs HR Strategies for Crisis Resilience and Adaptation

This article provides an in-depth interpretation of the World Customs Organization (WCO) guidelines, aiming to assist customs administrations in enhancing human resource resilience during crises. It analyzes the challenges faced by customs HR under the pandemic and elaborates on seven key areas for building resilience, including leadership & communication, employee health & safety, and workplace transformation. Drawing on international best practices, the article offers valuable insights and references for customs administrations to address future challenges. This resource is designed to strengthen HR functions within customs agencies globally.

01/20/2026 Customs Knowledge
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WCO Updates Expert Guidance for Enhanced Capacity Building

WCO Updates Expert Guidance for Enhanced Capacity Building

The World Customs Organization (WCO) has released the new "WCO Expert Guidance" to provide comprehensive support to experts involved in capacity building missions. This guide covers pre-mission preparation, execution, post-mission follow-up, and administrative and financial rules. It aims to ensure that experts complete their tasks efficiently and in accordance with regulations, thereby contributing to global customs capacity building efforts. The guidance serves as a valuable resource for experts to enhance their effectiveness and impact on customs modernization worldwide.

12/30/2025 Customs Knowledge
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Aviation Safety Culture Boosted by IATA Training Program

Aviation Safety Culture Boosted by IATA Training Program

The IATA's "Human Factors and Safety Management Fundamentals" course delves into the intrinsic connection between human factors and safety management, covering key areas such as the four core human factors disciplines, models, cultural influences, and human error. Through systematic learning, participants will master safety management processes, optimize human factors, enhance organizational safety, and ultimately receive an IATA certificate of completion, adding a highly valuable qualification to their career.

01/20/2026 Logistics Encyclopedia
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Guide to Streamlining Warehouse Logistics for Efficiency

Guide to Streamlining Warehouse Logistics for Efficiency

This paper delves into the key elements of warehouse planning, including warehouse type selection, geographical location layout, design optimization, streamlined operational processes, technology application, equipment configuration, and human resource management. It aims to assist companies in building efficient warehouses, improving logistics efficiency, reducing operating costs, and ultimately enhancing market competitiveness. The study provides insights into optimizing warehouse operations for improved overall supply chain performance.

01/21/2026 Warehousing
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ROCB Europe Enhances Customs Talent Development

ROCB Europe Enhances Customs Talent Development

The World Customs Organization (WCO) is assisting ROCB Europe in restructuring its organizational framework to build a competency-based human resource management system, ultimately enhancing regional customs capacity building. By defining positions, constructing competency models, and providing ongoing support, the WCO aims to create an efficient talent engine that promotes regional trade facilitation and security. This initiative contributes to strengthening the global customs cooperation network.

01/22/2026 Customs Knowledge
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A Comprehensive Guide to Export Packing Lists: Your Essential Resource for International Trade

A Comprehensive Guide to Export Packing Lists: Your Essential Resource for International Trade

The packing list is a key document in international trade, detailing information about the goods, such as quantity, weight, and packaging. An accurate packing list ensures the safe transportation of goods and enhances customs clearance efficiency. A standard packing list should include essential shipment and recipient information, as well as a description of the goods. Ensuring the accuracy of this information contributes to the smooth flow of international trade.

07/18/2025 Logistics Encyclopedia
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Gambia Customs Modernizes with Wcos Reform Initiative

Gambia Customs Modernizes with Wcos Reform Initiative

The World Customs Organization (WCO), through the WACAM project, supports the Gambia Revenue Authority (GRA) in implementing a competency-based modern Human Resource Management (HRM) system. This project aims to enhance talent selection, development, and motivation mechanisms within Gambian Customs, thereby improving its efficiency and competitiveness, and injecting new impetus into Gambia's economic development. The project team has finalized key HRM tools and received training in communication and change management.

01/07/2026 Customs Knowledge
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