WCO Tool Boosts Global Customs Training Efficiency

WCO Tool Boosts Global Customs Training Efficiency

The World Customs Organization (WCO) successfully piloted a learning development assessment tool aimed at enhancing the effectiveness of capacity building for its members. Through implementation in Eswatini, the WCO gathered feedback and improved the assessment framework to more scientifically measure the value of training activities. This tool will be promoted and applied to support the development of customs worldwide, ensuring that training initiatives deliver tangible and measurable results in improving customs operations and efficiency.

01/22/2026 Customs Knowledge
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Lesotho Revenue Authority Advances Tax Modernization with Talent Initiative

Lesotho Revenue Authority Advances Tax Modernization with Talent Initiative

The Lesotho Revenue Authority (LRA) is actively implementing a competency-based human resource management system to enhance operational efficiency and tax collection capabilities. Supported by the World Customs Organization through the EPCB-HRMP project, the initiative aims to assist LRA in building a strategic HR management system. This system focuses on aligning talent with roles, ultimately contributing to LRA's modernization goals. This endeavor offers valuable lessons and best practices for other African tax administrations seeking to modernize their HR practices and improve overall performance.

01/22/2026 Customs Knowledge
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Nigeria Customs Enhances Leadership with WCO Training Program

Nigeria Customs Enhances Leadership with WCO Training Program

The World Customs Organization (WCO) conducted a Leadership and Management Development Workshop for the Nigeria Customs Service (NCS), aiming to enhance the capabilities of senior management and drive NCS reform and modernization. The workshop covered topics such as strategic management, people management, and change management. Participants responded enthusiastically, expressing their intention to apply what they learned. The Comptroller General of the NCS highly praised the workshop, recognizing its crucial role in developing the skills necessary to address future challenges.

01/22/2026 Customs Knowledge
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Ghana Revenue Authority Upgrades HR System with WCO Support

Ghana Revenue Authority Upgrades HR System with WCO Support

The Ghana Revenue Authority (GRA), with support from the World Customs Organization (WCO), has launched a blueprint for Human Resource Modernization. Through the WCO WACAM project, the GRA aims to establish a competency-based HR management system. This includes optimizing recruitment processes, strengthening employee training, improving performance management, and enhancing the capabilities of the HR department. The overall goal is to contribute to the economic development of Ghana by creating a more effective and efficient workforce.

01/22/2026 Customs Knowledge
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Benin Customs Adopts Competency Model to Enhance Team Performance

Benin Customs Adopts Competency Model to Enhance Team Performance

With funding from the Swedish government, Benin Customs upgraded its talent management system by introducing a competency model-based HRM system. This system covers recruitment, training, performance management, and career development, aiming to enhance employee capabilities and organizational performance. Following a successful pilot program, the system will be rolled out nationwide, offering valuable insights for other organizations. The implementation of the competency model is expected to significantly improve the effectiveness and efficiency of Benin Customs operations.

01/22/2026 Customs Knowledge
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Benin Customs Upgrades HR Systems with WCO Assistance

Benin Customs Upgrades HR Systems with WCO Assistance

The World Customs Organization (WCO) supports the Benin Customs Administration in implementing a competency-based human resource management system, aiming to enhance customs administration in the region. Through the WCO-WACAM project, Benin Customs completed a job directory, competency inventory, and job descriptions, and developed a detailed work plan, laying the foundation for HR modernization. This initiative not only improves the quality of Benin Customs staff but also provides a reference for other African countries. This project contributes to strengthening customs efficiency and effectiveness.

01/22/2026 Customs Knowledge
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Niger Customs Adopts Competencybased HR Management

Niger Customs Adopts Competencybased HR Management

Niger Customs, with the support of the World Customs Organization, is implementing a competency-based human resource management system modernization. Through expert guidance, capacity building, and high-level support, they have completed the development of a job catalog, competency framework, and job descriptions. A future development blueprint has also been planned, aiming to improve the overall effectiveness of the customs administration. This initiative focuses on enhancing employee skills and aligning them with organizational goals to achieve customs modernization and improve service delivery.

01/22/2026 Customs Knowledge
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Global Alliance Strengthens Intellectual Property Protections

Global Alliance Strengthens Intellectual Property Protections

The 8th WCO Right Holders Consultation Group Meeting brought together global stakeholders to focus on maritime container supervision, intellectual property protection during the pandemic, and public-private partnerships. Right holders shared their experiences, and the WCO committed to strengthening international cooperation, improving laws and regulations, and raising public awareness to jointly build a new line of defense for intellectual property protection. The meeting highlighted the importance of collaboration and innovation in combating counterfeiting and piracy in an increasingly complex global environment.

01/22/2026 Customs Knowledge
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Benin Customs Boosts Gender Equality with WCO Backing

Benin Customs Boosts Gender Equality with WCO Backing

The World Customs Organization (WCO) collaborated with Benin Customs to promote inclusive customs by implementing Gender Equality and Diversity (GEDC) policies. This follow-up mission included awareness workshops, assessed the progress of the GED action plan implementation, and offered recommendations for improvement. The aim is to establish a more equitable and efficient working environment within Benin Customs. The mission focused on evaluating the effectiveness of current initiatives and identifying areas where further action is needed to ensure a truly inclusive and diverse workforce within the Benin Customs administration.

01/22/2026 Customs Knowledge
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Firms Urged to Secure Vulnerable Outsourced Supply Chains

Firms Urged to Secure Vulnerable Outsourced Supply Chains

This paper analyzes security vulnerabilities existing in the outsourcing links of international supply chains. It points out the limitations of current supply chain security plans and proposes strategies to bridge these gaps. These strategies include strengthening due diligence, developing security standards, enhancing security supervision, establishing information sharing platforms, applying advanced technologies, and improving employee security awareness. The paper argues that a multi-faceted approach is crucial for mitigating risks associated with outsourcing and ensuring a more secure and resilient global supply chain.

01/22/2026 Customs Knowledge
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