Benin Customs Adopts Competency Model to Enhance Team Performance

Benin Customs Adopts Competency Model to Enhance Team Performance

With funding from the Swedish government, Benin Customs upgraded its talent management system by introducing a competency model-based HRM system. This system covers recruitment, training, performance management, and career development, aiming to enhance employee capabilities and organizational performance. Following a successful pilot program, the system will be rolled out nationwide, offering valuable insights for other organizations. The implementation of the competency model is expected to significantly improve the effectiveness and efficiency of Benin Customs operations.

01/22/2026 Customs Knowledge
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New 2026 Hazmat Rules Require Enhanced Training Compliance

New 2026 Hazmat Rules Require Enhanced Training Compliance

The 2026 Dangerous Goods Training Program Workbook and Development Toolkit offers comprehensive digital training resources. It includes CBTA training guidelines, a digital DGR, training manuals, fillable declaration forms, and posters. This toolkit helps you easily navigate new regulations, ensuring the safe and efficient transportation of goods, and enhancing your company's competitiveness. It provides the necessary tools to meet compliance requirements and successfully implement the updated DGR standards for dangerous goods handling and transport.

01/20/2026 Customs Knowledge
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Eswatini Revenue Service Adopts Competencybased HR System

Eswatini Revenue Service Adopts Competencybased HR System

The World Customs Organization held a virtual competency-based HRM workshop for the Eswatini Revenue Service to enhance the capabilities of its senior management team and help build an HRM system aligned with corporate strategy. Through competency model construction, recruitment optimization, training enhancement, and performance management improvement, the initiative supports the Eswatini Revenue Service in upgrading its talent strategy. This serves as a valuable reference for other developing countries' tax agencies seeking to modernize their HRM practices and align them with organizational goals.

01/05/2026 Customs Knowledge
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Sierra Leone Adopts Competencybased HR System for Revenue Authority

Sierra Leone Adopts Competencybased HR System for Revenue Authority

With WCO assistance, the Sierra Leone National Revenue Authority implemented HR reforms based on a competency model. This initiative aims to optimize recruitment, training, and performance management processes. By focusing on clearly defined competencies, the reform seeks to enhance organizational effectiveness and improve the overall performance of the revenue authority. The competency model serves as a framework for developing and evaluating employees, ensuring that they possess the necessary skills and knowledge to effectively perform their duties. Ultimately, this leads to improved revenue collection and a more efficient tax system.

01/20/2026 Customs Knowledge
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IATA Launches Digital Training for Air Cargo Safety Compliance

IATA Launches Digital Training for Air Cargo Safety Compliance

IATA introduces digital dangerous goods compliance training, updating regulatory knowledge, enhancing skills, and reducing transportation risks. This includes instructor competency-based courses, ensuring trainers are equipped to deliver effective and up-to-date instruction. The training aims to improve safety and adherence to regulations in the handling and transport of hazardous materials by air. This digital format allows for easier access and more flexible learning, contributing to a more secure and compliant air cargo industry.

12/30/2025 Logistics Encyclopedia
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New IATA Guide Cuts Airline Costs Via Maintenance Optimization

New IATA Guide Cuts Airline Costs Via Maintenance Optimization

The IATA's 'Aircraft Maintenance Optimization Guidelines' provide airlines with a comprehensive roadmap for tailoring maintenance programs based on the latest industry best practices and standards. This helps optimize maintenance processes, reduce operational costs, improve aircraft availability, and achieve sustainable development. The guidelines cover three core areas: maintenance program optimization, aircraft health monitoring and reliability programs, and competency-based maintenance training. By implementing these guidelines, airlines can enhance efficiency and ensure compliance while minimizing expenses and maximizing the lifespan of their aircraft.

01/07/2026 Logistics Industry Insights
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Gambia Customs Modernizes with Wcos Reform Initiative

Gambia Customs Modernizes with Wcos Reform Initiative

The World Customs Organization (WCO), through the WACAM project, supports the Gambia Revenue Authority (GRA) in implementing a competency-based modern Human Resource Management (HRM) system. This project aims to enhance talent selection, development, and motivation mechanisms within Gambian Customs, thereby improving its efficiency and competitiveness, and injecting new impetus into Gambia's economic development. The project team has finalized key HRM tools and received training in communication and change management.

01/07/2026 Customs Knowledge
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Burkina Faso Customs Implements Competency Framework to Modernize HR

Burkina Faso Customs Implements Competency Framework to Modernize HR

With the support of the WCO, Burkina Faso Customs has launched a competency framework and job directory to improve human resource management and organizational efficiency. This initiative serves as a valuable model for developing countries seeking to enhance their customs administration. The implementation of the competency framework aims to strengthen the skills and knowledge of customs officials, leading to improved performance and better service delivery. By focusing on capacity building and effective human resource practices, Burkina Faso Customs is contributing to economic growth and trade facilitation.

12/30/2025 Customs Knowledge
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Azerbaijan Enhances Customs Efficiency With WCO Support

Azerbaijan Enhances Customs Efficiency With WCO Support

The WCO assessed and advised the Azerbaijan Customs on improving its human resource management. The assessment emphasized competency-based workforce development, offering valuable insights for customs administrations in other countries. The recommendations focused on building a skilled and motivated workforce to enhance customs operations and efficiency. This initiative serves as a model for other nations seeking to modernize their customs human resource practices and align with international standards. The WCO's guidance aims to foster a more effective and professional customs service in Azerbaijan.

01/05/2026 Customs Knowledge
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Gambia Revenue Authority Adopts Wcobacked Competencybased HR System

Gambia Revenue Authority Adopts Wcobacked Competencybased HR System

The Gambia Revenue Authority, with support from the World Customs Organization, implemented a competency-based human resource management model. This included developing job catalogs and competency frameworks, which received positive feedback after a pilot phase. Future plans involve creating onboarding programs and sharing experiences with national institutions to promote the modernization of human resource management at the national level. The implementation of the competency model is a key component of the ongoing tax reform efforts in Gambia.

12/30/2025 Customs Knowledge
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