Guide to Tracking International EMS Shipments

Published: 01/26/2026
EMS Tracking International Express Logistics Tracking
This article details various methods for tracking EMS international express shipments, including the official website, APP, WeChat official account/mini-program, Alipay service window, and customer service hotline. For EMS shipments from abroad to China, dual tracking suggestions are provided. Furthermore, the article analyzes the reasons for not finding tracking information and offers solutions, aiming to help readers quickly and accurately grasp the logistics status of their packages. The information helps users track their package and solve potential problems.
Guide to Tracking International EMS Shipments

Waiting for an international package can be an anxious experience. That EMS tracking number becomes your only connection to your eagerly awaited item. Don't worry—this comprehensive guide will show you exactly how to track your EMS international shipment, keeping you informed at every step and eliminating the frustration of uncertainty.

1. Getting Started: Your 13-Digit Tracking Number

The EMS international tracking number serves as your package's unique identifier, typically consisting of 13 characters in these common formats:

  • From China to abroad: Begins with "E" followed by 11 digits and ending with two-letter country code (e.g., "E12345678901CN" where "CN" represents China).
  • From abroad to China: May start with different letters (e.g., "LQ123456789US" where "US" represents the United States).

Important notes:

  • Double-check the tracking number for accuracy before entering it.
  • While the EMS system generally isn't case-sensitive, entering the exact original number ensures reliability.
  • Incorrect numbers will yield wrong results or no information at all.

2. Official Tracking Methods: Authoritative and Up-to-Date

China Post EMS Official Website

Steps:

  1. Visit the China Post EMS official website.
  2. Locate the "Track & Trace" section (usually in the top navigation or center of homepage).
  3. Select "International/Hong Kong/Macau/Taiwan Mail Tracking" and enter your 13-digit number.

Advantages:

  • Available in both Chinese and English interfaces.
  • Provides detailed transit information including "Collected," "In Transit," "Customs Clearance," and "Out for Delivery."

EMS Mobile App

Steps:

  1. Download the official "EMS China Post Express" app from your device's app store.
  2. Open the app and select "Track Package," then enter your tracking number.

Advantages:

  • Push notifications for important updates like "Customs Cleared" or "Delivery Notification."
  • User-friendly interface with simple operation.

WeChat Official Account/Mini Program

Option 1: Official Account

  1. Search for and follow the "EMS China Post Express" WeChat official account.
  2. Access the "Track Package" function through the menu.

Option 2: Mini Program

  1. Search for "EMS Tracking" in the WeChat mini program section.
  2. Enter your tracking number directly.

Advantages:

  • No app download required.
  • Convenient access through WeChat.

Alipay Service Window

Steps:

  1. Search for "EMS" in Alipay and access the official service window.
  2. Select "Track Package" and enter your number.

Advantages:

  • No additional app installation needed for Alipay users.
  • Centralized package management.

Customer Service Hotline

Steps:

  1. Dial the EMS hotline: 11183 (24/7 service).
  2. Select "International Mail Tracking" and enter your 13-digit number using the keypad.

Best for:

  • Users unfamiliar with digital platforms.
  • Special cases requiring human assistance.

3. Special International Shipping Scenarios

Packages Sent to China from Abroad

For shipments originating outside China (e.g., from USPS in America or Japan Post), the tracking number may begin with foreign postal codes.

Tracking recommendations:

  1. First check the origin country's postal website for initial transit information.
  2. After the package enters China, use the China Post EMS website for domestic tracking.

When Tracking Information Doesn't Appear

If you can't find your package information, consider these possibilities:

  • Incorrect number: Verify all characters, especially the country code suffix.
  • Data not updated: The package might not have been collected yet or is experiencing international transit delays.
  • Customs issues: If "Customs Clearance" status persists beyond three days, there may be clearance problems.

Solutions:

  • Reconfirm the tracking number.
  • Wait 1-2 days before checking again.
  • Contact EMS customer service for specific details.

For optimal results, always use official tracking channels. International shipments may experience delays between origin, transit, and destination points. With patience and proper tracking methods, you can stay informed about your package's journey.

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