Waiting for an international package can be an anxiety-inducing experience. The prolonged uncertainty about its location and safety often leaves senders and recipients frustrated. However, with the right tracking methods, you can monitor your EMS package's journey and stay informed about its progress.
1. Official Tracking: The EMS Website
The most reliable way to track international EMS shipments is through the official China Post EMS website, which provides authoritative and secure information.
- Direct Access: Enter the official EMS website address directly in your browser's address bar. Avoid clicking on links from unverified sources to prevent phishing attempts.
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Tracking Steps:
- Website Navigation: Upon accessing the EMS homepage, locate the prominent "Track & Trace" section, typically positioned at the top or center of the page.
- Service Selection: Ensure you select the "International/Global Express" option. Some pages may default to this selection, but verification is recommended.
- Tracking Number Entry: Input your EMS tracking number precisely. International EMS numbers typically begin with a letter (such as "E" or "L") followed by 13 digits and a country code (e.g., "EL123456789CN"). Case sensitivity applies, so copying and pasting is advised.
- Retrieve Information: After entering the tracking number, click "Search" to view the complete shipping history, including dispatch, transit, customs clearance, and delivery status updates.
2. Alternative Methods: Mobile App and WeChat
For added convenience, EMS offers alternative tracking options through its official mobile application and WeChat platform.
- WeChat Tracking: Follow the official "EMS China Express" WeChat account, navigate to the "My EMS" section in the menu, and select "Parcel Tracking" to enter your tracking number.
- Mobile Application: Download the official EMS app (available for iOS and Android devices). After logging in, the tracking function is accessible directly from the home screen.
3. Customer Support: Telephone Assistance
For complex inquiries or unresolved tracking issues, EMS provides dedicated customer service through its international hotline. Domestic callers can dial 11183, while international users should consult the "Contact Us" section on the EMS website for regional service numbers.
4. Common Tracking Issues and Solutions
International shipments may present certain tracking challenges that users should understand:
- Delayed Updates: International logistics are subject to customs processing and flight schedules, which may cause information delays. Initial tracking is recommended 24-48 hours after dispatch. Deliveries to remote locations or containing regulated items may experience extended clearance periods.
- Invalid Tracking Numbers: If the system returns "No records found," first verify the tracking number's accuracy, particularly the country suffix. Correct entries without results may indicate data processing delays—retry later.
- Customs Status: Packages marked "In Customs" may require additional documentation. Consult the EMS help center or customer service for specific requirements.
5. Security Precautions
Always use official EMS channels for tracking. Beware of fraudulent communications requesting payment or personal information. Legitimate tracking services will never solicit sensitive financial details.
By implementing these tracking techniques and precautions, international package recipients can monitor shipments effectively, reducing uncertainty and ensuring secure delivery of their items.