Discovering that carefully prepared inventory sent to Amazon's FBA warehouses has gone missing can be devastating for sellers. In these time-sensitive situations, swift action becomes crucial to minimize financial losses. What specific measures should sellers implement within the first 48 hours after identifying missing FBA shipments?
Step 1: Verify All Information Thoroughly
Before taking any action, sellers must methodically review all available data in Seller Central. Begin by examining inventory reports to confirm the exact product categories and quantities affected. Next, trace the complete logistics trail to determine whether the disappearance occurred during transportation or at Amazon's receiving facilities. Pinpointing the exact failure point—whether shipments showed as delivered but never appeared in inventory—will prove essential for subsequent claims processes.
Step 2> Engage Amazon Support Immediately
Upon confirmation of missing inventory, sellers should promptly initiate contact through Amazon's Seller Support system. Effective communication requires precise details including order numbers, product descriptions, and missing quantities. Simultaneously, sellers should inquire about investigation timelines and familiarize themselves with Amazon's FBA lost inventory reimbursement policies. Maintaining professional, clear communication with support representatives facilitates faster resolution.
Step 3: Compile Comprehensive Documentation
Successful claims depend on thorough evidentiary preparation. Sellers must gather:
- Shipping documentation: Carrier-provided tracking records demonstrating shipment dispatch and potential warehouse arrival
- Product imagery: Pre-shipment photographs verifying original product condition and quantities
- Packing manifests: Itemized lists matching actual shipped products to intended shipments
- Transportation records: Carrier documentation confirming shipment logistics
- Procurement invoices: Original supplier receipts establishing product valuation
These materials serve dual purposes—accelerating Amazon's verification process while strengthening reimbursement claims. Organized documentation should remain readily accessible throughout the resolution process.
While FBA inventory losses present significant operational challenges, methodical response strategies enable sellers to optimize recovery outcomes. The critical 48-hour window following discovery allows for decisive action that can substantially influence financial recuperation. Timeliness, documentation precision, and systematic communication form the foundation for effective resolution.