Amazon Sellers Guide Maximizing Lost Inventory Reimbursements

Published: 01/04/2026
Amazon Claims FBA Lost Inventory Cross-border E-commerce
This article addresses the issue of lost inventory that Amazon sellers might encounter during the year-end promotional season. It details several scenarios where sellers can file claims with Amazon, including warehouse inventory damage or loss, receiving discrepancies, buyer returns not returned to inventory, and incorrect shipping fees. The article also lists the key information required for claims, provides the claims process, and offers practical advice on preventing lost inventory. The goal is to help sellers minimize losses and protect their rights.
Amazon Sellers Guide Maximizing Lost Inventory Reimbursements

As the year-end sales season approaches, sellers are gearing up for peak demand. However, this busy period often brings a frustrating challenge—lost shipments. When carefully prepared inventory goes missing, it not only impacts sales but also consumes valuable time and resources to resolve claims. This guide outlines key scenarios where Amazon sellers can file reimbursement claims and the documentation required to protect their business interests.

When Can Sellers File Amazon FBA Reimbursement Claims?

Amazon assumes responsibility for inventory managed under its Fulfillment by Amazon (FBA) program. Sellers may file claims in these situations:

1. Lost or Damaged Inventory in Amazon Warehouses

The most common reimbursement scenarios involve:

  • Warehouse losses/damage: Unexplained disappearance or operational damage during storage
  • Shipping damage/loss: Issues occurring during delivery to customers
  • Inbound shipment problems: Lost or damaged goods en route to Amazon facilities, regardless of carrier

2. Receiving Discrepancies

When Amazon's received quantities don't match shipped amounts due to:

  • Shortages during intake
  • Returns due to labeling or customs issues

3. Unreturned Customer Refunds

Eligible cases include:

  • Refunds issued but items not returned within 45 days
  • Replacement items delivered without original product returns
  • Returns received in unsellable condition

4. Incorrect FBA Fees

Claimable billing errors involve:

  • Misclassified product categories affecting commission rates
  • Inaccurate dimensional weight measurements increasing storage fees

Required Documentation for Claims

Successful claims require:

  1. Purchase invoices: Itemized supplier receipts showing product costs
  2. Packing lists: Detailed box contents verifying shipped quantities
  3. Shipping records: Carrier tracking numbers proving delivery attempts

Claim Process and Best Practices

  1. Monitor inventory reports regularly to identify issues promptly
  2. Compile complete evidence packages before submission
  3. Submit claims through Seller Central with attached documentation
  4. Follow up persistently if responses are delayed
  5. Archive all communication with Amazon support

Preventive Measures Against Losses

Proactive strategies to minimize issues:

  • Partner with reputable logistics providers
  • Use durable packaging materials
  • Ensure accurate labeling compliance
  • Conduct routine inventory audits

With proper preparation and documentation, sellers can effectively navigate Amazon's reimbursement system during high-volume sales periods.

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