Thai Airways Cargo Expands Tracking and Service Options

This article provides a comprehensive overview of Thai Airways' air cargo services, covering its route network, cargo tracking, airway bill number rules, exception handling, factors affecting transit time, customer service channels, special cargo transportation requirements, fee structure, and service network in China/Asia. It aims to offer a detailed air freight guide for import and export companies, cross-border e-commerce businesses, and individual users. This guide helps navigate Thai Airways cargo options and understand the logistics involved in shipping goods via air freight with Thai Airways.
Thai Airways Cargo Expands Tracking and Service Options

Modern air cargo services have revolutionized global trade, enabling goods to traverse thousands of miles and reach their destinations within days. As Thailand's flag carrier, Thai Airways International (THAI) has established itself as a vital link in international supply chains, connecting Asia, Europe, Oceania, and beyond through its comprehensive cargo operations.

Thai Airways Cargo Service Overview

Company Background

Founded in 1951 through a joint venture between a domestic Thai airline and Scandinavian Airlines System, Thai Airways International has grown to become Thailand's largest carrier and a founding member of Star Alliance. Headquartered in Bangkok with Suvarnabhumi Airport (BKK) as its primary hub, the airline operates an extensive global network.

Route Network and Coverage

As of 2025, Thai Airways Cargo serves over 35 countries and territories worldwide, with key routes including:

  • Asian routes: Connecting China (Beijing, Shanghai, Guangzhou, Kunming, Chengdu) with Bangkok, extending to regional hubs like Chiang Mai, Phuket, Singapore, and Kuala Lumpur.
  • Intercontinental routes: Operating cargo services between Bangkok and major destinations including Frankfurt, Paris, London, Sydney, Melbourne, Los Angeles, and New York.

The airline further expands its global reach through code-sharing agreements with carriers like Lufthansa and United Airlines.

Cargo Service Capabilities

THAI Cargo handles both general and specialized freight, including perishables and dangerous goods requiring special handling. The airline utilizes modern freighter aircraft and belly-hold capacity from passenger flights. Its 45,000-square-meter cargo terminal at Suvarnabhumi Airport boasts an annual handling capacity of 3.5 million tons, supporting cross-border e-commerce clearance models like China's "9610" program.

Transit Times

From its Bangkok hub, THAI Cargo serves major economic regions with typical transit times:

  • Intra-Asia: 1-3 days for China-Bangkok routes, 2-4 days for Bangkok-Tokyo/Seoul, and 1-2 days for Southeast Asian inland cities.
  • Intercontinental: 3-5 days to Europe and 4-6 days to North America, with variations possible due to flight schedules and connections.

Cargo Tracking Guide

Official Tracking Portal

Users can track shipments through the Thai Airways website by:

  1. Selecting preferred language (English/Chinese)
  2. Navigating to the "Cargo Tracking" section
  3. Entering the 11-digit Air Waybill (AWB) number

AWB Number Format

THAI's AWB follows IATA standards with the format "173-12345678":

  • Prefix "173" identifies Thai Airways
  • Eight-digit suffix uniquely identifies each shipment

Status Interpretation

Common tracking statuses include:

  • Received: Cargo accepted into system
  • Departed: Shipment en route
  • In Transit: At connecting airport
  • Available for Delivery: Ready for pickup after clearance

Query Validity

AWB data remains accessible for 90 days post-delivery. Historical records beyond this period require customer service assistance.

Special Cargo Requirements

Dangerous Goods

THAI accepts certain hazardous materials (Classes 2.1-9, excluding explosives) with:

  • UN-certified packaging (liquid containers ≤30L)
  • Complete documentation including MSDS, dangerous goods certificates, and air transport safety reports

Temperature-Controlled Shipments

For perishables and pharmaceuticals, THAI provides:

  • Active temperature control (-20°C to 25°C range)
  • Specialized pet transport requiring health certificates, vaccination records, and IATA-compliant crates

Pricing Structure

Cost Components

Airfreight charges typically include:

  • Base rate (weight/volume-based, where 1 CBM = 167kg)
  • Surcharges (fuel, security)
  • Special handling fees for regulated commodities

Sample Rates

Representative pricing (subject to market fluctuations):

  • Shenzhen-Bangkok: ~CNY 16/kg (45kg+), CNY 12.5/kg (100kg+)
  • Bangkok-Frankfurt: ~USD 4.5/kg (100kg+, including fuel surcharge)

Regional Service Network

Local Partnerships

THAI collaborates with regional agents across Asia, including:

  • Dedicated cargo facilities at Shanghai Pudong Airport
  • Specialized Thailand routes from Shenzhen's Huaqiangbei district
  • 24-hour cargo operations at Suvarnabhumi Airport

Through its global network, modern infrastructure, and specialized handling capabilities, Thai Airways Cargo continues to facilitate efficient international trade for businesses and individuals alike, offering reliable air transport solutions across diverse market segments.