Amazon Sellers Use VOC Data to Cut Returns Boost Sales

Amazon Sellers Use VOC Data to Cut Returns Boost Sales

This paper explores how Amazon sellers can leverage the "Voice of the Customer" (VOC) to enhance customer satisfaction and reduce return rates. By analyzing customer feedback, sellers can optimize their products and improve their services, ultimately driving growth. The study examines the practical application of VOC tools within the Amazon marketplace, highlighting strategies for identifying key areas for improvement and implementing effective solutions based on customer insights. The goal is to provide actionable recommendations for sellers seeking to build stronger customer relationships and achieve sustainable business success.

01/04/2026 Logistics Industry Insights
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Amazon Tightens Return Rate Rules for Sellers

Amazon Tightens Return Rate Rules for Sellers

Amazon's new policy imposes stricter controls on products with high return rates, including adding labels and delisting ASINs. Sellers should check email notifications and "Voice of the Customer" reports. To reduce return rates, sellers should optimize listings, improve product quality, enhance packaging and shipping, and proactively address after-sales issues. Data analysis tools like ECPP ERP can help sellers identify problematic products and monitor risks, building automated protection capabilities. This proactive approach is crucial for maintaining a healthy Amazon business and avoiding penalties associated with excessive returns.

01/21/2026 Logistics Industry Insights
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SEO Shifts From Traditional Methods to GEOAI Integration

SEO Shifts From Traditional Methods to GEOAI Integration

This year-end sharing session with 450 attendees summarized the evolution of SEO: from traditional SEO to RLO (Reach, Listen, Optimize) for comprehensive online optimization, and finally to GEO (Generative Engine Optimization) in the AI era. The session explored how marketers can adapt to the AI revolution and achieve success. It covered the shift in SEO paradigms driven by AI, emphasizing the importance of understanding and leveraging AI tools and strategies. Key takeaways included adapting content strategies for AI-powered search, optimizing for voice search, and utilizing AI for data analysis and personalized marketing. The discussion highlighted the need for marketers to embrace continuous learning and experimentation to stay ahead in the rapidly evolving landscape of AI-driven marketing.

01/15/2026 Logistics Industry Insights
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WCO Unveils Tech Network to Streamline Global Border Control

WCO Unveils Tech Network to Streamline Global Border Control

The World Customs Organization (WCO) has launched the Technology Network (TeN), aiming to be a leading global hub for border management technology. This platform facilitates information exchange, experience sharing, and collaboration among customs administrations, technology providers, and other stakeholders. It promotes technological innovation and application to improve global border management. Companies can register their products for free, and customs administrations can search for the latest technology solutions. The goal is to collectively build an intelligent border management ecosystem.

01/05/2026 Customs Knowledge
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Supply Chains Adopt Tech to Tackle Global Challenges

Supply Chains Adopt Tech to Tackle Global Challenges

Descartes' research reveals that supply chain leaders view technology as crucial for growth, especially when facing challenges like tariffs and trade barriers. 74% consider technology essential, with a higher proportion (88%) among high-growth companies. Global trade intelligence technology is seen as the most valuable tool, followed by trade analytics and supply chain mapping. Industries across the board recognize its value for operations. Technology adoption is seen as a key differentiator for navigating global trade complexities and achieving sustainable growth in today's challenging environment.

01/15/2026 Logistics Industry Insights
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2026 Data Security Summit to Tackle Rising Cyber Threats

2026 Data Security Summit to Tackle Rising Cyber Threats

The World Data Security Summit (WDS) 2026 will be held in Singapore, focusing on data-driven approaches, security primacy, and technology leadership. The summit agenda covers two core areas: data & technology and cybersecurity. Through keynote speeches, panel discussions, and technology demonstrations, the summit will explore the latest technologies, best practices, and future trends. It aims to provide a platform for participants to exchange ideas, collaborate, and jointly address data security challenges.

01/15/2026 Logistics Industry Insights
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New Enzyme Fuel Tech Boosts Shipping Efficiency

New Enzyme Fuel Tech Boosts Shipping Efficiency

XBEE enzyme fuel technology is a natural fuel treatment agent suitable for various engines. It utilizes natural enzymes to remove fuel contamination, reduce consumption and emissions, and enhance ship operational efficiency. This technology is both environmentally friendly and cost-effective.

08/08/2025 Logistics
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Lithiumion Batteries Boost Cold Chain Logistics for Ecommerce

Lithiumion Batteries Boost Cold Chain Logistics for Ecommerce

E-commerce growth places higher demands on cold chain logistics, making lithium battery technology a key enabler for efficiency. By integrating IoT technology to build intelligent power platforms, companies can significantly improve the efficiency of material handling equipment, reduce operating costs, and achieve green and sustainable development. This paper delves into the application of lithium battery technology in equipment such as cold storage forklifts and AGV/AMRs, and looks forward to its future development prospects.

01/20/2026 Warehousing
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WIPO GREEN Advances Climate Tech for Sustainability

WIPO GREEN Advances Climate Tech for Sustainability

WIPO GREEN focuses on climate change, releasing the 'Green Technology Handbook Expo 2025 Special Edition,' highlighting energy transition in the Asia-Pacific region. The Global Low Carbon Technology Joint Search (CTS) platform is launched, integrating diverse data to facilitate climate solution retrieval. The WIPO GREEN Acceleration Project is being implemented across Asia, covering urban environments and agriculture. The technology and needs database now features AI-powered summaries, accelerating the translation of green innovation into practical results.

12/29/2025 Logistics Industry Insights
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