Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
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US Service Sector Hits Record High in May Amid Demand Surge

US Service Sector Hits Record High in May Amid Demand Surge

The US Services PMI hit a record high of 64 in May, signaling a robust economic recovery. All 18 industries reported growth, driven by pent-up demand. However, supply chain bottlenecks, labor shortages, and inflationary pressures pose significant challenges. Experts anticipate a potential pullback in the future, but overall demand remains strong. Policymakers should focus on addressing structural issues to ensure sustainable growth. The strong PMI indicates a vibrant services sector, but the underlying constraints need careful monitoring to avoid hindering long-term economic progress.

01/20/2026 Logistics Industry Insights
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Freight Platforms Boost Logistics Competitiveness With Enhanced Services

Freight Platforms Boost Logistics Competitiveness With Enhanced Services

Network freight platforms are facing development opportunities and need to upgrade in terms of credit, technology, and service. Policy guidance promotes platform standardization, and leading companies have already achieved successful practices in diversified services. Platforms like China Storage & Transportation Co., Ltd. provide precise services through online and offline integration, building a comprehensive logistics ecosystem. In the future, network freight platforms will play a greater role in the construction of a modern circulation system. They are expected to enhance efficiency and transparency in the logistics industry.

09/28/2025 Logistics Industry Insights
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Amazon Streamlines Seller Tools in Japan Europe and US

Amazon Streamlines Seller Tools in Japan Europe and US

This article provides an in-depth analysis of recent Amazon announcements, covering updates like the Japan store points tool upgrade, the European store unbranded packaging program, the US store invoicing service and FBA warehouse address updates, the Belgian store partnered carrier program, and TikTok Shop's market expansion in Spain. It aims to offer cross-border sellers forward-looking operational guidance, helping them maintain a competitive edge in a rapidly changing market environment. The analysis focuses on practical implications and actionable strategies for sellers to adapt to these changes effectively.

12/30/2025 Logistics
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XPO Expands Usmexico Crossborder Services Amid Nearshoring Surge

XPO Expands Usmexico Crossborder Services Amid Nearshoring Surge

XPO has upgraded its US-Mexico cross-border service with the launch of XPO+, designed to meet nearshoring demands and solidify its leading position in the US-Mexico cross-border transportation sector. This upgrade involves expanding port access, increasing capacity, and optimizing technology. The move comes as Mexico becomes the largest importer to the United States and an increasingly important global manufacturing hub. This highlights XPO's keen understanding of market trends and its strategic positioning to capitalize on the growing demand for efficient and reliable cross-border solutions.

01/20/2026 Logistics
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Chengdu Airport Cargo Station Innovates Service Model By Outsourcing International Palletization Business

Chengdu Airport Cargo Station Innovates Service Model By Outsourcing International Palletization Business

Since mid-month, Chengdu airport's cargo station has implemented an outsourcing model for international palletizing services, allowing qualified freight forwarders to perform palletizing operations directly. This change responds to the rapid growth in air logistics demands and aims to enhance service efficiency and safety. Additionally, the cargo station has increased security measures and provided comprehensive support to ensure smooth palletizing operations. This initiative represents a significant innovation in Chengdu's air logistics sector.

07/22/2025 Logistics
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