Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
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US Service Sector Hits Record High in May Amid Demand Surge

US Service Sector Hits Record High in May Amid Demand Surge

The US Services PMI hit a record high of 64 in May, signaling a robust economic recovery. All 18 industries reported growth, driven by pent-up demand. However, supply chain bottlenecks, labor shortages, and inflationary pressures pose significant challenges. Experts anticipate a potential pullback in the future, but overall demand remains strong. Policymakers should focus on addressing structural issues to ensure sustainable growth. The strong PMI indicates a vibrant services sector, but the underlying constraints need careful monitoring to avoid hindering long-term economic progress.

01/20/2026 Logistics Industry Insights
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Beijing Streamlines Air Freight Import Procedures

Beijing Streamlines Air Freight Import Procedures

This article provides a detailed analysis of the complete air import process in Beijing, covering key stages such as order receiving, inquiry, quotation, entrustment, transportation, customs clearance, delivery, cost accounting, invoice creation, payment/refund, and document archiving. It aims to help businesses and individuals efficiently grasp the essentials of Beijing air import, optimize operational procedures, reduce costs, and improve customs clearance efficiency. The guide provides a comprehensive overview of each step involved in the process.

09/26/2025 Logistics Encyclopedia
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Guide to Douyin Ecommerce Deposits for Merchants Influencers

Guide to Douyin Ecommerce Deposits for Merchants Influencers

This article provides a comprehensive interpretation of Douyin E-commerce's security deposit policy. It details the types, standards, payment process, and withdrawal/refund rules for both store security deposits and creator security deposits. This guide aims to help you navigate Douyin E-commerce with ease and avoid unnecessary losses. It covers everything you need to know about security deposits to successfully operate your store or promote products as an influencer on the platform.

01/04/2026 Logistics Encyclopedia
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Textile and Baby Brands Crack Down on Trademark Violations

Textile and Baby Brands Crack Down on Trademark Violations

UK companies BRIDLINGTON BUD LTD and ALBION BRAND FOUNDRY LTD are initiating trademark rights protection actions against textiles and baby products brands, respectively. This article alerts cross-border e-commerce sellers to the importance of intellectual property protection. We offer professional infringement settlement services, including US-based lawyers, diverse communication methods, low-price strategies, and a no-success-refund guarantee. Our aim is to help sellers resolve infringement crises effectively and efficiently.

01/26/2026 Customs Knowledge
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Freight Forwarding Simplified for Global Trade Businesses

Freight Forwarding Simplified for Global Trade Businesses

This article addresses common issues in freight forwarding, such as the differences between Sea Waybill (SWB) and Telex Release, new VAT refund policies, manifest filling standards, customs declaration names, authentication of customs clearance documents, LSS fee payment under FOB terms, and variations in units of measurement. It aims to help readers avoid common pitfalls in freight forwarding and improve operational efficiency by providing detailed explanations and practical guidance. The goal is to streamline the process and reduce potential errors.

08/22/2025 Logistics Encyclopedia
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Amazon Ads Budget Overspend Strategies for Better Control

Amazon Ads Budget Overspend Strategies for Better Control

This article delves into the issue of Amazon Ads budget overspending, clarifying the true meaning of daily budgets and revealing the underlying causes of overspending. It provides a series of refined operational strategies to help sellers precisely control advertising expenditure, improve ad efficiency, and maximize profits. Furthermore, it details Amazon's over-delivery refund mechanism, assisting sellers in protecting their rights. The strategies include optimizing bids, targeting, and ad creatives to ensure efficient budget allocation and prevent unnecessary spending.

12/31/2025 Customs Knowledge
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Ebay Sellers Guide to Streamlining Returns with Automation

Ebay Sellers Guide to Streamlining Returns with Automation

This article provides an in-depth analysis of eBay's return policy and details automated return settings, aiming to help sellers efficiently manage the return process and improve operational efficiency. It covers an overview of the return policy, key updates, automated return/refund option settings, and important considerations. The goal is to help sellers optimize customer experience and maintain a good store reputation. By understanding and implementing these strategies, sellers can streamline returns and build trust with their buyers.

01/06/2026 Logistics Encyclopedia
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Ebay Clarifies Used Item Return Policies for Buyers Sellers

Ebay Clarifies Used Item Return Policies for Buyers Sellers

This article provides a detailed interpretation of eBay's refund policies for buying used items, offering practical advice for both buyers and sellers. Buyers should understand their rights, while sellers need to master strategies for handling returns. Effective communication and the appropriate selection of return options are crucial for both parties to maintain a positive eBay transaction environment. The article aims to help navigate the complexities of eBay returns and ensure fair outcomes in secondhand transactions within the platform's rules.

01/06/2026 Logistics Encyclopedia
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Chengdu Airport Cargo Station Innovates Service Model By Outsourcing International Palletization Business

Chengdu Airport Cargo Station Innovates Service Model By Outsourcing International Palletization Business

Since mid-month, Chengdu airport's cargo station has implemented an outsourcing model for international palletizing services, allowing qualified freight forwarders to perform palletizing operations directly. This change responds to the rapid growth in air logistics demands and aims to enhance service efficiency and safety. Additionally, the cargo station has increased security measures and provided comprehensive support to ensure smooth palletizing operations. This initiative represents a significant innovation in Chengdu's air logistics sector.

07/22/2025 Logistics
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