Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
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US Service Sector Hits Record High in May Amid Demand Surge

US Service Sector Hits Record High in May Amid Demand Surge

The US Services PMI hit a record high of 64 in May, signaling a robust economic recovery. All 18 industries reported growth, driven by pent-up demand. However, supply chain bottlenecks, labor shortages, and inflationary pressures pose significant challenges. Experts anticipate a potential pullback in the future, but overall demand remains strong. Policymakers should focus on addressing structural issues to ensure sustainable growth. The strong PMI indicates a vibrant services sector, but the underlying constraints need careful monitoring to avoid hindering long-term economic progress.

01/20/2026 Logistics Industry Insights
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Datadriven Freight Management Boosts Supply Chain Efficiency

Datadriven Freight Management Boosts Supply Chain Efficiency

nVision Global delivers comprehensive freight management solutions, including freight audit & payment, order management, vendor management, visibility, TMS, and freight spend analysis. Driven by data, they help businesses optimize freight networks, forecast freight demand, evaluate carrier performance, and identify cost-saving opportunities. Their expert team provides professional consulting, implementation, and support services, empowering companies to enhance supply chain agility and improve profit margins.

01/20/2026 Logistics Industry Insights
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WCO Enhances Angolas Customs Valuation to Boost Trade Revenue

WCO Enhances Angolas Customs Valuation to Boost Trade Revenue

The World Customs Organization (WCO) recently assisted Angola Customs in enhancing its customs valuation capabilities. By assessing infrastructure needs, providing recommendations on risk management and post-clearance audit, and conducting customs valuation workshops, the WCO helped Angola Customs improve revenue collection efficiency, promote compliant trade, and strengthen customs valuation oversight of multinational corporations. This assistance demonstrates the importance of international cooperation in improving customs administration.

12/30/2025 Customs Knowledge
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Guyana Enhances Trade with Modernized Customs Audits

Guyana Enhances Trade with Modernized Customs Audits

The World Customs Organization (WCO) conducted a Post Clearance Audit (PCA) diagnostic mission in Guyana to optimize the country's customs processes, embrace international best practices, and promote trade facilitation. Funded by the UK government, the mission provided valuable guidance for Guyana's implementation of PCA through in-depth research and discussions. This initiative aims to improve clearance efficiency, reduce compliance costs, and ultimately contribute to Guyana's economic development.

01/20/2026 Customs Knowledge
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Kenyas Safarilink Aviation Enhances Wildlife Airspace Safety

Kenyas Safarilink Aviation Enhances Wildlife Airspace Safety

This article highlights the safety assurance system of Safarilink Aviation Limited in Kenya. The airline successfully passed the IATA Standard Safety Assessment (ISSA) audit, with registration valid until 2026. This demonstrates the airline's commitment to meeting international safety standards in its operations, ensuring reliable and safe air travel for its passengers. The ISSA certification underscores Safarilink's dedication to providing a secure and dependable flying experience.

01/27/2026 Airlines
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Lightbulbscom Boosts Peak Season Output Without Adding Staff

Lightbulbscom Boosts Peak Season Output Without Adding Staff

LightBulbs.com doubled its peak season shipping throughput without adding headcount by implementing a multi-carrier platform, automated dimensioning, real-time visibility, and freight audit. Their experience demonstrates that technological innovation and process optimization are crucial for e-commerce businesses to navigate peak season challenges and control costs. By leveraging these strategies, companies can efficiently manage increased order volumes and maintain profitability during demanding periods.

01/26/2026 Logistics
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Chengdu Airport Cargo Station Innovates Service Model By Outsourcing International Palletization Business

Chengdu Airport Cargo Station Innovates Service Model By Outsourcing International Palletization Business

Since mid-month, Chengdu airport's cargo station has implemented an outsourcing model for international palletizing services, allowing qualified freight forwarders to perform palletizing operations directly. This change responds to the rapid growth in air logistics demands and aims to enhance service efficiency and safety. Additionally, the cargo station has increased security measures and provided comprehensive support to ensure smooth palletizing operations. This initiative represents a significant innovation in Chengdu's air logistics sector.

07/22/2025 Logistics
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