Coupangs Refund Policy Seller Protection Guidelines

Coupangs Refund Policy Seller Protection Guidelines

Coupang's 'Money-back Guarantee' policy aims to enhance customer experience but presents challenges for sellers. This document details the policy, analyzes strategies for automatic and manual recovery, answers frequently asked questions, and advises sellers to monitor the Wing dashboard, promptly request assistance, retain evidence, verify settlement information, and communicate proactively to protect their rights. By doing so, sellers can collaborate with Coupang to build an efficient and convenient e-commerce ecosystem. Focusing on these aspects helps sellers navigate the policy effectively.

01/07/2026 Logistics
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Amazon Sellers Face Brand Removal Rights Protection Tips

Amazon Sellers Face Brand Removal Rights Protection Tips

Amazon's recent large-scale brand removals pose significant challenges for sellers. This article addresses this issue by providing detailed self-assessment steps and a guide to preparing appeal materials. It helps sellers identify risks, prepare crucial evidence, and emphasizes key appeal considerations. The aim is to assist sellers in recovering their brand rights and returning to the Amazon marketplace. The guide focuses on trademark compliance and provides practical advice on how to successfully navigate the appeal process after a brand removal.

01/07/2026 Logistics
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Ebays Purchase Protection Rights for Buyers Against Nonshipping Sellers

Ebays Purchase Protection Rights for Buyers Against Nonshipping Sellers

This article details how buyers should respond when encountering a seller's failure to ship an item purchased through an eBay auction. It covers various avenues for buyer protection, including proactive communication with the seller, utilizing the eBay Resolution Center and PayPal Buyer Protection, and involving eBay customer service. The aim is to empower buyers to safeguard their rights and enjoy a secure and worry-free shopping experience on eBay.

01/04/2026 Logistics Encyclopedia
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WCO Workshop Enhances IP Rights Protection in Latin America

WCO Workshop Enhances IP Rights Protection in Latin America

The World Customs Organization (WCO) held an Intellectual Property (IP) seminar in Panama, aiming to enhance the capacity of Latin American customs authorities to combat counterfeit goods. The seminar focused on strategic implementation, regional collaboration, digital transformation, and practical exercises. These efforts are designed to lay the foundation for a new landscape of secure trade. The event emphasized the importance of coordinated actions in protecting intellectual property rights and preventing the trade of illicit goods across borders within the region.

01/05/2026 Customs Knowledge
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Coupang Enhances Seller Protection Policies for Dispute Resolution

Coupang Enhances Seller Protection Policies for Dispute Resolution

This article provides a detailed guide for Coupang sellers on how to file a Coupang Confirmation Request to claim compensation for losses caused by unreasonable buyer returns. It covers eligibility criteria, the application process, key considerations, and frequently asked questions. The aim is to empower sellers to better protect their rights and mitigate operational risks within the Coupang platform.

01/04/2026 Logistics Encyclopedia
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Ebay Australia Introduces Seller Protections During Rail Delays

Ebay Australia Introduces Seller Protections During Rail Delays

Australian railways were disrupted due to extreme weather. In response, eBay has introduced a seller protection policy to mitigate the impact of logistics disruptions and safeguard seller rights. This policy covers late shipment rate, defects, 'item not received' disputes, negative and neutral feedback, and seller standards defects. To be eligible, sellers need to upload valid tracking information promptly. This measure aims to alleviate the burden on sellers affected by the weather-related logistical challenges and ensure fair treatment during this period.

01/06/2026 Logistics
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Guangdong Ecommerce Firm Cuts Jobs As Profits Fall

Guangdong Ecommerce Firm Cuts Jobs As Profits Fall

A major cross-border e-commerce seller in Guangdong is implementing layoffs and salary reductions due to operating losses, sparking employee dissatisfaction and industry attention. The company's strategic adjustments, branch turmoil, and employee rights protection efforts reflect the intensified competition and business difficulties within the cross-border e-commerce sector. Companies should focus on refined operations, enhance competitiveness, pay attention to employee rights, and achieve sustainable development.

12/30/2025 Logistics Industry Insights
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Amazon Europe Expands Seller Protection with SAFET Claims for CSBA Orders

Amazon Europe Expands Seller Protection with SAFET Claims for CSBA Orders

Amazon Europe introduces SAFE-T claims for CSBA (Customer Service by Amazon) orders, allowing sellers to dispute refunds initiated by Amazon, particularly when issues arise with returns. Sellers can submit claims for situations like returned items not being in their original condition. Amazon will evaluate the claims and issue refunds according to its policies. This initiative aims to enhance refund protection for sellers and reduce potential losses associated with CSBA orders and problematic returns.

01/06/2026 Logistics
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Amazon Sellers Report Image Hijacking Branding Issues

Amazon Sellers Report Image Hijacking Branding Issues

Amazon sellers are experiencing image replacement incidents, raising concerns about platform rule transparency and the protection of seller rights. This article analyzes the causes, impacts, and countermeasures of the incidents. It also exposes irregular practices in the cross-border logistics industry, reminding sellers to pay attention to store operations and safeguard their own rights. The issue highlights the need for greater accountability and clearer communication from Amazon regarding image usage and potential violations, ultimately impacting brand reputation and sales for affected sellers.

12/30/2025 Logistics Industry Insights
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Black Shark Tech Cuts Jobs Delays Pay Amid Amazon Growth

Black Shark Tech Cuts Jobs Delays Pay Amid Amazon Growth

Black Shark Technology, a once-successful 3C seller on Amazon, is facing a significant layoff crisis, leading to employee demands for unpaid wages. Promised compensation has not been disbursed as scheduled, sparking strong dissatisfaction. Issues such as strained cash flow and asset transfer have surfaced, making the path to employee rights protection a long and arduous one. This event raises industry-wide reflections on risk control amidst rapid expansion.

01/04/2026 Logistics Industry Insights
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