New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
Read More
Wechat Official Account Registration Guide for Beginners

Wechat Official Account Registration Guide for Beginners

This article provides a comprehensive guide to WeChat Public Account registration, covering pre-registration preparation, registration processes for various account types, and frequently asked questions. It aims to help beginners quickly get started, successfully register and operate their own public accounts, and embark on their self-media journey. Key steps include hardware preparation, account information, identity verification, entity type selection, and operator identity verification. It also addresses common questions such as email selection, account type selection, and registration quantity limits.

01/06/2026 Customs Knowledge
Read More
Chinas Key Social Media Platforms Douyin Kuaishou Bilibili Xiaohongshu Explained

Chinas Key Social Media Platforms Douyin Kuaishou Bilibili Xiaohongshu Explained

This paper deeply analyzes the platform attributes, product characteristics, and user persona differences of four major platforms: TikTok (Douyin), Kuaishou, Bilibili (B station), and Xiaohongshu (RED). It aims to help content creators and operators understand the characteristics of each platform and develop more precise operation strategies to improve content dissemination and user conversion rates. By mastering platform differences, creators can avoid indiscriminate content posting and find the most suitable traffic platform for themselves.

12/31/2025 Logistics Industry Insights
Read More
Bereal Gains Traction As Authentic Social Media Rivals Tiktok Instagram

Bereal Gains Traction As Authentic Social Media Rivals Tiktok Instagram

BeReal has risen among Gen Z in Europe and America with its concept of authentic social media, advocating for 'no retouching, zero filters'. Through random photo requests and time limits, it encourages users to share their real lives and combat appearance anxiety. Its success has spurred imitations from TikTok and Instagram, validating the demand for authentic social interaction. In the future, BeReal may explore paid subscription models and offer new possibilities for brand marketing. It represents a shift towards genuine connection over curated perfection.

12/29/2025 Logistics Industry Insights
Read More
US Brands Adapt Social Media Strategies From Facebook to Tiktok

US Brands Adapt Social Media Strategies From Facebook to Tiktok

This article analyzes the characteristics and marketing strategies of mainstream social media platforms in the United States. Brands should select platforms based on their target audience and implement precise marketing to achieve growth. Understanding platform nuances and tailoring content accordingly is crucial for effective engagement. Key considerations include platform demographics, content formats, and advertising options. Successful social media marketing in the US market requires a data-driven approach and continuous optimization to maximize ROI.

01/06/2026 Logistics
Read More
B2B Firms Use Social Media to Boost Global Trade Growth

B2B Firms Use Social Media to Boost Global Trade Growth

B2B foreign trade companies should prioritize managing their private domain traffic overseas. By implementing a full-funnel social marketing strategy, integrating social media platforms, marketing automation tools, and SCRM systems, they can achieve precise customer targeting, efficient lead qualification, and improved inquiry conversion and repeat purchases. This approach ultimately empowers companies' digital transformation and long-term growth. Focusing on building and nurturing relationships within their own channels allows for greater control and personalized communication, leading to increased customer loyalty and sustainable business development in the global market.

01/06/2026 Logistics Industry Insights
Read More
10 Key Rules to Build Brand Trust on Social Media

10 Key Rules to Build Brand Trust on Social Media

This paper delves into 10 key strategies for building brand trust on social media. These include providing high-quality content, actively engaging with audiences, encouraging user-generated content, valuing customer reviews, using credible links, showcasing behind-the-scenes glimpses, maintaining brand consistency, engaging in live interactions, sharing social values, and seeking endorsements. The study emphasizes the importance of trust for long-term brand development and offers practical guidance for businesses looking to cultivate brand trust on social media platforms. It provides actionable insights for fostering authentic connections and building lasting relationships with customers.

01/06/2026 Logistics Industry Insights
Read More
Latin Americas Ecommerce Boom Shein Expands Seniors Embrace Social Media

Latin Americas Ecommerce Boom Shein Expands Seniors Embrace Social Media

The Latin American e-commerce market is witnessing new trends: a surge in social media activity among the silver generation presents fresh marketing opportunities. Shein is experimenting with a “Taobao model,” deepening its localization strategy. Meanwhile, traditional retailer Falabella faces declining performance and urgently needs transformation. Cross-border e-commerce sellers must seize these opportunities and navigate the challenges. The growing online presence of older adults provides a new demographic to target, while Shein's adaptation highlights the importance of understanding local market dynamics for sustained growth.

01/16/2026 Logistics Industry Insights
Read More
Five Key Strategies for Global Social Media Marketing in 2026

Five Key Strategies for Global Social Media Marketing in 2026

This article delves into five key trends shaping overseas social media marketing in 2026: the explosion of AI-generated content, stricter platform regulations, the rise of interactive content, automated advertising systems, and multi-platform hybrid growth. It emphasizes the importance of differentiated brand personalities, safe and compliant operations, private community building, precise ad targeting, and a multi-platform matrix. The article also recommends using tools like Maskfog to ensure account security and facilitate marketing growth in the evolving landscape.

01/15/2026 Logistics Industry Insights
Read More
New Sellers Weigh Saas Vs Custom Ecommerce Platforms

New Sellers Weigh Saas Vs Custom Ecommerce Platforms

This article provides an in-depth comparison of SaaS website builders and self-built websites for creating independent online stores. It analyzes the advantages and disadvantages, cost structures, and target audiences of each approach. The article suggests that beginners should prioritize SaaS website builders, especially the business plan combined with social media marketing, to quickly enter the independent website market at a low cost. The final choice should be based on individual circumstances and needs, weighing the pros and cons before making a decision.

01/04/2026 Logistics Encyclopedia
Read More