Coupangs Refund Policy Seller Protection Guidelines

Coupangs Refund Policy Seller Protection Guidelines

Coupang's 'Money-back Guarantee' policy aims to enhance customer experience but presents challenges for sellers. This document details the policy, analyzes strategies for automatic and manual recovery, answers frequently asked questions, and advises sellers to monitor the Wing dashboard, promptly request assistance, retain evidence, verify settlement information, and communicate proactively to protect their rights. By doing so, sellers can collaborate with Coupang to build an efficient and convenient e-commerce ecosystem. Focusing on these aspects helps sellers navigate the policy effectively.

01/07/2026 Logistics
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Comprehensive Analysis of Miscellaneous Fees at Major Ports in China

Comprehensive Analysis of Miscellaneous Fees at Major Ports in China

This article analyzes the miscellaneous fee standards at major ports in China, including Dalian, Tianjin, Qingdao, Shanghai, and Ningbo. It provides detailed classifications of port miscellaneous fees, customs fees, quarantine inspection fees, and more for trade enterprises' reference. This information will assist companies in budgeting and cost control, enhancing logistics efficiency and market competitiveness.

07/18/2025 Logistics Encyclopedia
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EU Ecommerce Firms Warned of Hidden Fees in Compliance Services

EU Ecommerce Firms Warned of Hidden Fees in Compliance Services

This article exposes the phenomenon of some EU Representative service providers disguisedly charging under the guise of "audit fees." It analyzes the correct content of EU Representative services and provides a guide to choosing reliable service providers, helping sellers avoid pitfalls. It reminds sellers to be vigilant against hidden charges, improve compliance awareness, and avoid unnecessary financial losses. The guide aims to empower sellers to navigate EU compliance requirements effectively and select trustworthy partners.

01/26/2026 Customs Knowledge
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Amazons Noreturn Refund Policy Sparks Seller Concerns

Amazons Noreturn Refund Policy Sparks Seller Concerns

Amazon introduces new rules for managing negative reviews, allowing brand owners to contact buyers who left negative reviews and offer "refund without return." This aims to enhance brand loyalty but carries the risk of abuse. Sellers need to actively monitor reviews, develop communication strategies, utilize refunds reasonably, and fundamentally improve product quality and service levels. This new policy encourages proactive engagement and emphasizes the importance of addressing customer concerns to mitigate the impact of negative feedback.

01/04/2026 Logistics Industry Insights
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Amazon Adjusts Refund Policy for Lowvalue Items

Amazon Adjusts Refund Policy for Lowvalue Items

Amazon US has launched a new "Refund-Only" policy, allowing refunds for items under $75 in certain situations without requiring returns. This aims to improve the buyer experience but places higher demands on sellers. Sellers need to pay attention to the impact on return rates and commission refund rules. It's crucial to strictly control product quality, optimize product descriptions, and improve customer service to adapt to the changes brought by the new policy. This will help mitigate potential losses and maintain profitability in the long run.

12/30/2025 Logistics
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UK Ecommerce Sellers Face VAT Refund Challenges

UK Ecommerce Sellers Face VAT Refund Challenges

This article provides an in-depth analysis of the UK VAT refund mechanism, focusing on the triggering conditions, cycle, form, and operational process of VAT refunds. It also analyzes the causes of common problems. Sellers need to pay attention to key aspects such as negative declarations and bank account binding to ensure compliant declarations and efficient VAT refunds. Understanding the intricacies of the UK VAT system is crucial for cross-border e-commerce businesses operating in the UK to maximize their financial benefits and maintain regulatory compliance.

01/26/2026 Customs Knowledge
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Amazon Refunds Sellers Over Commission Miscalculation

Amazon Refunds Sellers Over Commission Miscalculation

Amazon is issuing refunds for commission overcharges that occurred between January 10th and 22nd due to errors in calculating referral fees and shipping costs. Sellers should promptly log into their accounts to check for refund notifications or verify billing details to protect their interests. It's crucial to regularly review account statements and stay informed about platform policy changes to ensure the safeguarding of their profits.

01/04/2026 Logistics
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Amazon Extends SAFET Refund Protection to European Sellers

Amazon Extends SAFET Refund Protection to European Sellers

Amazon's European CSBA (Customer Service by Amazon) service has been significantly upgraded with the addition of the SAFE-T Claim feature. This provides self-fulfilled sellers with a channel to appeal refund disputes, effectively protecting their rights. This article details the CSBA service, the SAFE-T Claim mechanism, and analyzes the suitability of CSBA for different types of sellers, helping them make informed decisions. It empowers sellers to navigate refund disputes and leverage the benefits of CSBA for enhanced customer service and protection against unfair claims.

01/04/2026 Logistics Industry Insights
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Ebay Revises Refund Policy to Curb Seller Abuse

Ebay Revises Refund Policy to Curb Seller Abuse

This article provides an in-depth analysis of eBay's latest Money Back Guarantee policy, detailing domestic and international return processes. It also offers strategies for sellers to address issues like extended return periods. The aim is to help cross-border e-commerce sellers better understand and utilize eBay policies, improve operational efficiency, reduce operational risks, and protect their rights. It covers key aspects of managing returns and refunds within the eBay ecosystem, focusing on practical solutions for common seller challenges.

12/29/2025 Logistics Encyclopedia
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