Retailers Adopt Threestep Strategy for Postholiday Ecommerce Returns
The post-peak season surge in e-commerce returns presents challenges for retailers. This paper explores effectively managing returns by building a centralized and integrated returns management foundation, incorporating returns into peak season planning, and leveraging technology to streamline processes. These strategies aim to enhance customer satisfaction, reduce costs, and maximize the value of returned merchandise. By implementing these approaches, retailers can maintain profitability even after the peak season rush, mitigating the negative impact of increased return volumes.
