Ebay Expands Seller Control Over Return Policies

Ebay Expands Seller Control Over Return Policies

eBay's return policy is undergoing significant changes, granting sellers greater autonomy. The new policy allows sellers to customize return preferences, automate return requests, and even permit buyers to keep items while receiving a refund. This article provides an in-depth analysis of the new eBay regulations, guiding sellers on how to flexibly address return challenges and enhance store competitiveness. It explores the implications of these changes and offers strategies for sellers to optimize their return processes under the revised policy.

12/30/2025 Logistics Encyclopedia
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Ecommerce Sellers Face Risks from Underdeclaring Shipments

Ecommerce Sellers Face Risks from Underdeclaring Shipments

AliExpress sellers should be wary of customer requests for under-declaration, as compliance can lead to customs fines and buyer refund risks. Brazilian customs inspections are strict, and VAT collection by platforms in the EU market renders under-declaration pointless. Under the DDP model, customs duties are already collected by the platform. Sellers should refuse unreasonable requests, clearly define responsibilities in communication, and retain evidence to protect themselves. Ignoring these issues can lead to significant financial and legal repercussions for AliExpress businesses.

01/07/2026 Customs Knowledge
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Amazon Expands in Belgium As Eurozone Economy Slows

Amazon Expands in Belgium As Eurozone Economy Slows

This article focuses on the latest developments in cross-border e-commerce, including Amazon's small parcel delivery program in Belgium, Shopee's updated return and refund policy, and TikTok's new executive appointment. It also highlights macroeconomic trends, warning of the risk of economic contraction in the Eurozone, and provides information on the China International Import Expo and cross-border e-commerce exhibitions. Finally, it offers health tips, reminding cross-border e-commerce sellers to pay attention to their drinking water health.

01/05/2026 Logistics
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Ebay Simplifies Global Returns for Buyers

Ebay Simplifies Global Returns for Buyers

This article provides a detailed explanation of eBay's return policy, clarifying that free returns are not equivalent to unconditional returns. It outlines the buyer's return process on eBay, including initiating a return request, specifying the reason for return, uploading shipping information, and awaiting a refund. The aim is to help buyers better understand eBay's return rules, enabling a more confident and enjoyable cross-border shopping experience. This guide helps navigate the process and understand the nuances of eBay's return system.

01/05/2026 Logistics Encyclopedia
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India Recovers 54M in Ecommerce Refunds After Fraud Crackdown

India Recovers 54M in Ecommerce Refunds After Fraud Crackdown

India's consumer protection system recovered 450 million rupees in refunds for consumers within 8 months, with e-commerce accounting for the highest proportion of complaints and refund amounts. The Indian government is intensifying efforts to regulate online 'dark patterns,' standardize corporate behavior, and protect consumer rights. This includes addressing issues related to misleading information, unfair trade practices, and difficulties in obtaining refunds, particularly within the rapidly growing Indian e-commerce sector where consumer awareness and redressal mechanisms are still developing.

01/21/2026 Logistics Industry Insights
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Guide to Duty Refunds for Missing Goods in Global Trade

Guide to Duty Refunds for Missing Goods in Global Trade

The World Customs Organization recommends simplifying import duty and tax refund processes to prevent taxation on non-imported goods. This covers duty drawback and release of security, emphasizing timely declaration and sufficient proof. Members are urged to streamline procedures, make prompt decisions, and share information. This guide analyzes the recommendation, helping businesses understand the application process and reduce trade costs. The key is efficient documentation and adherence to established guidelines for successful claims and minimized financial burdens in international trade.

01/20/2026 Customs Knowledge
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Amazon Strengthens Seller Compliance Rules for FBA FBM

Amazon Strengthens Seller Compliance Rules for FBA FBM

Amazon is tightening FBA inbound and FBM return policies, making compliance crucial for sellers. The elimination of FBA pre-processing and labeling services, coupled with shortened FBM refund timelines, necessitates a professional and streamlined operational system. Sellers must ensure inbound compliance and timely refunds. Alternatively, leveraging overseas warehouse services can help navigate these challenges and safeguard business continuity. These changes demand greater operational efficiency and potentially a shift in fulfillment strategies for Amazon sellers to maintain competitiveness and avoid penalties.

01/23/2026 Logistics Industry Insights
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VAT Zerorating Boosts International Aviation Connectivity

VAT Zerorating Boosts International Aviation Connectivity

The unique nature of international air transport clashes with traditional tax jurisdictions. This paper argues for the necessity of implementing a zero-rating VAT refund mechanism for international aviation. It emphasizes that this mechanism can reduce operational costs, promote international travel and trade, enhance competitiveness, and ensure fairness. ICAO resolutions provide guidance for governments to develop relevant policies, contributing to the construction of an interconnected global aviation network. This approach helps to streamline processes and foster a more efficient and equitable system for international air travel.

01/05/2026 Customs Knowledge
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Beauty Influencer Hayley Faces Backlash Over Whitening Cream Claims

Beauty Influencer Hayley Faces Backlash Over Whitening Cream Claims

Douyin influencer "Sister Haili"'s live stream selling whitening and blemish-removing cream is under scrutiny for suspected illegal ingredient additions and false advertising, sparking consumer concerns. Issues like non-compliant product names, mismatched registration information, and missing ingredient lists have surfaced. Consumers have reported allergic reactions and refund refusals. This incident highlights the chaotic state of the live streaming e-commerce industry, emphasizing the urgent need for strengthened regulation, standardized operations, and the protection of consumer rights. This case underscores the importance of due diligence and transparency in online sales.

01/04/2026 Logistics Industry Insights
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High Ecommerce Return Rates Cut Crossborder Seller Profits

High Ecommerce Return Rates Cut Crossborder Seller Profits

Cross-border e-commerce sellers face the challenge of high return rates, eroding profit margins. This paper analyzes the current situation of return rates, the differences in return policies among e-commerce platforms, and the controversy and risks associated with the "refund only without return" policy. It proposes strategies for sellers to optimize product quality, improve logistics, and enhance after-sales service. The paper emphasizes the importance of building a fairer cooperative model between platforms and sellers to mitigate the negative impacts of high return rates and ensure sustainable business growth.

01/16/2026 Logistics Industry Insights
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