New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Amazon Adjusts Return Policy to Balance Costs Customer Satisfaction

Amazon Adjusts Return Policy to Balance Costs Customer Satisfaction

Amazon is upgrading its seller return tools, helping merchants balance cost control and user experience through refined Returnless Resolutions and a new return dashboard. The key impacts of this upgrade are refined operations, data-driven decision-making, and improved user experience. This signals a future trend of intelligent and automated return management. The new tools aim to streamline the return process, providing sellers with more control and insights to optimize their return strategies and enhance customer satisfaction.

01/08/2026 Logistics
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Amazon Sellers Advised to Leverage Customer Feedback for Performance

Amazon Sellers Advised to Leverage Customer Feedback for Performance

Amazon sellers can proactively monitor and respond to feedback in "Voice of the Customer" to identify issues in products and operations and take corrective actions, reducing the risk of performance deterioration. Emphasize documenting improvement measures through "Take Action" to demonstrate a proactive approach to problem-solving to Amazon, which helps maintain good seller performance. By actively addressing customer concerns and showcasing improvements, sellers can safeguard their account health and improve overall customer satisfaction on the Amazon platform.

12/30/2025 Logistics Industry Insights
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Douyin Sellers Guide to Store Activation and Customer Engagement

Douyin Sellers Guide to Store Activation and Customer Engagement

This article deeply analyzes new strategies for Douyin Shop's overall sales activation, emphasizing the shift from single product promotion to store-wide promotion. It details the upgrade of sales activation strategies based on the product card traffic logic. By sharing strategic entry points and combining product, logistics, and regional control, it achieves efficient zero-breakthrough and pool entry, improves the store's experience score. Verified by hundreds of stores, this provides merchants with actionable practical guidance. The focus is on leveraging product cards for increased visibility and sales.

01/07/2026 Logistics Industry Insights
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Crossborder Firm Daxue Enhances Refund Flexibility for Customer Engagement

Crossborder Firm Daxue Enhances Refund Flexibility for Customer Engagement

Dashu Cross-border offers flexible event refund settings. Merchants can customize refund deadlines in event management, allowing refunds until the event ends or within a specified number of days before the event concludes. Once the first user has paid, the refund settings cannot be changed. This provides a better user experience by offering control over refund policies and mitigating potential disputes related to event cancellations or changes. This feature is particularly useful for cross-border e-commerce events where refund policies need to be clearly defined.

01/20/2026 Customs Knowledge
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Global Trade Firms Urged to Build Independent Ecommerce Sites

Global Trade Firms Urged to Build Independent Ecommerce Sites

An independent foreign trade website is crucial for businesses to build international brands, expand into overseas markets, accumulate customer resources, hedge risks, and overcome platform limitations. Owning an independent brand image, all-channel promotion, and a private traffic pool effectively addresses platform rule changes and competitive pressures. It's a strategic choice for foreign trade companies to achieve sustainable development, providing greater control and flexibility in their international operations and allowing for a more direct relationship with their global customer base.

12/30/2025 Logistics Industry Insights
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Key Logistics Tips for Crossborder Ecommerce Sellers

Key Logistics Tips for Crossborder Ecommerce Sellers

This article explores several common logistics methods used in cross-border e-commerce, including postal small packages, dedicated line logistics, international express, and overseas warehouses. By analyzing the characteristics and applicable scenarios of each method, it aims to assist sellers in selecting the appropriate logistics strategy to enhance customer experience and reduce costs.

08/04/2025 Logistics Encyclopedia
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Ebay Buyers Face Customs Hurdles in Global Shopping

Ebay Buyers Face Customs Hurdles in Global Shopping

This article provides a detailed guide to avoid common pitfalls in eBay overseas shopping customs clearance. It emphasizes that you don't need to rely on sellers for customs information and suggests checking official channels or contacting customer service. It delves into the customs clearance process, offering strategies for customs declaration documents, destination country policies, and logistics channel selection to reduce the risk of goods being detained. It also reminds you to pay attention to customs clearance time and actively cooperate with customs to help you enjoy worry-free overseas shopping.

01/04/2026 Customs Knowledge
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Global Ecommerce Growth Strategies to Boost Website Traffic

Global Ecommerce Growth Strategies to Boost Website Traffic

Driving traffic to independent foreign trade websites is challenging. This article explores various traffic generation channels, including SEO, Google Ads, Snapchat, and Facebook. It also highlights the importance of retaining existing customers. By integrating marketing strategies, independent websites can achieve performance growth in overseas markets. The key is a holistic approach that considers both acquisition and retention, leveraging different platforms to reach the target audience and building long-term relationships with valuable customers.

01/04/2026 Logistics Encyclopedia
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AI Startup Ehisea Drives Digital Trade Expansion

AI Startup Ehisea Drives Digital Trade Expansion

Yihaichuangteng shared its AI-driven Brand Globalization 3.0 strategy at the 2025 Digital Trade Conference, emphasizing a shift from traffic acquisition to brand resonance. Addressing the opportunities and challenges in emerging markets, Yihaichuangteng helps Chinese companies build sustainable brand asset systems in overseas markets by constructing brand digital infrastructure and leveraging AI for marketing. This approach enables businesses to establish a strong brand presence and achieve long-term growth in the global landscape.

01/23/2026 Logistics Industry Insights
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