Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
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Cosco Shipping Releases Innovative Digital Supply Chain Products And Industry Solutions

Cosco Shipping Releases Innovative Digital Supply Chain Products And Industry Solutions

At the 2024 Global Supply Chain Partnership Conference, COSCO Shipping Holdings launched three digital supply chain products and two industry solutions aimed at driving innovation in full-chain services. The new products, 'Flexi-Match,' 'Sea-Rail Connect,' and 'Global Easy,' focus on customer-selected services, integrated transportation modes, and one-stop global logistics, providing customers with a more flexible and convenient logistics experience, further promoting innovation in the supply chain ecosystem.

06/28/2024 Logistics
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