Global Express Shipping Insurance and Claims Guide

Global Express Shipping Insurance and Claims Guide

Worried about the risks of international dedicated line freight? This article details the purchasing channels for international dedicated line insurance (official logistics website, online platform, direct contact with insurance companies) and the entire process of cargo damage claims (evidence retention, contacting relevant parties, material preparation, application submission, review and evaluation). It helps you avoid risks, protect your rights, and make your international freight journey more secure. Learn how to navigate the insurance landscape and effectively file claims to ensure peace of mind during international shipping.

12/30/2025 Logistics Encyclopedia
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Amazon Europe Expands Seller Protection with SAFET Claims for CSBA Orders

Amazon Europe Expands Seller Protection with SAFET Claims for CSBA Orders

Amazon Europe introduces SAFE-T claims for CSBA (Customer Service by Amazon) orders, allowing sellers to dispute refunds initiated by Amazon, particularly when issues arise with returns. Sellers can submit claims for situations like returned items not being in their original condition. Amazon will evaluate the claims and issue refunds according to its policies. This initiative aims to enhance refund protection for sellers and reduce potential losses associated with CSBA orders and problematic returns.

01/06/2026 Logistics
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Global Shipping Returns Who Bears the Cost

Global Shipping Returns Who Bears the Cost

This article provides an in-depth analysis of the principles governing the allocation of international express return shipping costs. Focusing on the principle of "responsibility tracing," it elaborates on the cost-bearing responsibilities of the sender, recipient, and express company under various circumstances. It also explores negotiation mechanisms for resolving special cases. The aim is to help readers clearly understand the rules of international express return shipping costs and avoid unnecessary financial disputes by clarifying who is responsible for the return shipping costs in different scenarios.

01/15/2026 Logistics Encyclopedia
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Shippers Face Rising Container Repair Costs Mitigation Tips

Shippers Face Rising Container Repair Costs Mitigation Tips

This article highlights the importance of purchasing the "Container Unlimited Guarantee" service, aiming to help cargo owners avoid the risk of excessive repair costs due to container damage. It is recommended to purchase this service when booking ocean freight, and no later than 10 days before the estimated arrival date, to ensure full cargo protection and avoid additional financial losses. This guarantee mitigates risks associated with container damage during transit, offering peace of mind and financial security to shippers.

09/28/2025 Logistics Encyclopedia
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Global Ecommerce Faces Rising Parcel Return Costs

Global Ecommerce Faces Rising Parcel Return Costs

The responsibility for international small packet return shipping fees follows the principle of "source of responsibility," determined by factors like the reason for return, trade terms, and platform regulations. Buyers, sellers, transportation, customs clearance issues, and Incoterms all influence who bears the cost. Clearly defining responsibility, choosing reliable logistics, preserving evidence, and proactive communication are crucial for resolving disputes. The party at fault, whether due to product defect, incorrect shipment, or other issues, is generally responsible for covering the return shipping expenses.

11/03/2025 Logistics Encyclopedia
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