Burundi Adopts Competencybased HRM System for Revenue Authority

Burundi Adopts Competencybased HRM System for Revenue Authority

With support from the World Customs Organization, the Burundi Revenue Authority is undergoing modernization through the development of a competency-based HRM system. This aims to improve operational efficiency, increase tax revenue, and enhance stakeholder relations. The workshop focused on empowering the HR department to build a competency model and develop an action plan. The WCO will continue to provide support to help the Burundi Revenue Authority achieve its modernization goals. This initiative highlights the importance of HR in driving organizational change and improving public service delivery.

01/05/2026 Customs Knowledge
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WCO Boosts Zambia Revenue Authority with Data Analytics

WCO Boosts Zambia Revenue Authority with Data Analytics

The World Customs Organization (WCO) conducted a data analysis workshop for the Zambia Revenue Authority (ZRA) to enhance its data analysis capabilities and build a data-driven organization. The workshop covered data governance, data quality, data warehouse optimization, and hands-on Python exercises. Successful experiences from Uganda and Tanzania were also shared. The WCO will continue to support its members in building data analysis capacity to jointly address global trade challenges.

01/05/2026 Customs Knowledge
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Mauritius Revenue Authority Upgrades HRM After WCO Review

Mauritius Revenue Authority Upgrades HRM After WCO Review

The World Customs Organization conducted a diagnostic review of the Mauritius Revenue Authority's (MRA) human resource management system to support the MRA in establishing a modern and transparent HRM system. The review team proposed competency-based recommendations for improvement, which the MRA intends to actively adopt to enhance its human resource management capabilities and support its tax administration functions. This initiative aims to strengthen the MRA's ability to attract, retain, and develop skilled personnel, ultimately improving the efficiency and effectiveness of tax collection and compliance.

01/05/2026 Customs Knowledge
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WCO Launches Leadership Program for Mauritius Revenue Authority

WCO Launches Leadership Program for Mauritius Revenue Authority

The WCO conducted a leadership workshop for the Mauritius Revenue Authority, aiming to enhance the skills of its managers and foster a dynamic leadership culture. The workshop emphasized self-awareness, team building, and change management. Participants explored effective leadership strategies and techniques to improve organizational performance. The training sought to equip managers with the tools necessary to navigate challenges, inspire their teams, and drive positive change within the customs administration. Ultimately, the goal was to cultivate a more effective and responsive customs service in Mauritius.

01/22/2026 Customs Knowledge
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Gambia Revenue Authority Leads HR Modernization in West Africa

Gambia Revenue Authority Leads HR Modernization in West Africa

The World Customs Organization (WCO), through the West Africa Customs Administration Modernization (WACAM) project, is supporting the Gambia Revenue Authority (GRA) in implementing a competency-based human resource management model. A WCO expert team reviewed GRA's HR management tools and provided recommendations for improvement and an implementation plan. GRA is expected to become a benchmark in human resource management in the West and Central African region, offering valuable lessons for other countries. This initiative aims to enhance efficiency and effectiveness within the GRA through strategic human resource development.

01/07/2026 Customs Knowledge
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Gambia Revenue Authority Adopts Strategic Dashboard for Performance Management

Gambia Revenue Authority Adopts Strategic Dashboard for Performance Management

With support from the World Customs Organization-West and Central Africa Capacity Building Project, The Gambia Revenue Authority has launched the development of a strategic dashboard to improve performance management. By identifying key performance indicators (KPIs) and establishing monitoring mechanisms, the dashboard will provide senior management with an overview of organizational performance, facilitating decision-making and organizational development. This initiative represents a significant step for The Gambia in advancing modern tax administration.

01/07/2026 Customs Knowledge
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WCO and Eswatini Revenue Authority Launch Training Evaluation Pilot

WCO and Eswatini Revenue Authority Launch Training Evaluation Pilot

The World Customs Organization (WCO), in collaboration with the Eswatini Revenue Authority (ERA), launched a pilot training evaluation project to enhance customs officers' capabilities and optimize processes. This project utilizes a five-level evaluation model to comprehensively assess training effectiveness and support the HS-Africa Project and the Training of Trainers program. The project's findings will be shared at the WCO Capacity Building Committee meeting, contributing to global customs capacity building efforts. This initiative aims to improve efficiency and effectiveness within customs administrations.

01/05/2026 Customs Knowledge
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Sierra Leone Adopts Competencybased HR System for Revenue Authority

Sierra Leone Adopts Competencybased HR System for Revenue Authority

With WCO assistance, the Sierra Leone National Revenue Authority implemented HR reforms based on a competency model. This initiative aims to optimize recruitment, training, and performance management processes. By focusing on clearly defined competencies, the reform seeks to enhance organizational effectiveness and improve the overall performance of the revenue authority. The competency model serves as a framework for developing and evaluating employees, ensuring that they possess the necessary skills and knowledge to effectively perform their duties. Ultimately, this leads to improved revenue collection and a more efficient tax system.

01/20/2026 Customs Knowledge
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Gambia Revenue Authority Upgrades HR Systems with WCO Aid

Gambia Revenue Authority Upgrades HR Systems with WCO Aid

The World Customs Organization (WCO), through the West Africa Customs Administration Modernization (WACAM) project, supports the Gambia Revenue Authority (GRA) in modernizing its Human Resource Management (HRM). GRA is pioneering a competency-based HRM approach in West and Central Africa, reviewing and refining key tools such as job catalogs and competency frameworks. This initiative aims to build a highly qualified tax workforce, improve operational efficiency and service delivery, and contribute significantly to national economic development. The focus is on creating a sustainable and effective HRM system within the GRA.

01/20/2026 Customs Knowledge
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Ghana Revenue Authority Upgrades HR System with WCO Support

Ghana Revenue Authority Upgrades HR System with WCO Support

The Ghana Revenue Authority (GRA), with support from the World Customs Organization (WCO), has launched a blueprint for Human Resource Modernization. Through the WCO WACAM project, the GRA aims to establish a competency-based HR management system. This includes optimizing recruitment processes, strengthening employee training, improving performance management, and enhancing the capabilities of the HR department. The overall goal is to contribute to the economic development of Ghana by creating a more effective and efficient workforce.

01/22/2026 Customs Knowledge
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