Last mile delivery is crucial in the supply chain, accounting for 53% of total transportation costs. This article explores the challenges and optimization strategies brought about by e-commerce, emphasizing the need to enhance delivery efficiency to meet the increasing consumer expectations and control costs.
A joint study by DHL and market research firm Euromonitor highlights the challenges posed to last-mile logistics by the rapid acceleration of urbanization and e-commerce development. The F.A.D. framework (Flexible Transportation Network, Automation, Data) will assist e-commerce businesses in leading the market while enhancing delivery efficiency and customer experience.
The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.
Drone delivery technology is rapidly emerging to address last mile logistics challenges and meet consumer demand for fast delivery. The global market is projected to reach $33.8 billion by 2033, with an annual growth rate exceeding 40%. Although the number of innovation-driven startups is currently limited, research and patents in this area are rising quickly, indicating a broad outlook for the field.
