Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
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USPS Expands Lastmile Delivery with New Local Hubs

USPS Expands Lastmile Delivery with New Local Hubs

The United States Postal Service (USPS) is opening up over 18,000 Delivery Destination Units (DDUs) to all shippers, expanding its “last mile” delivery network. This initiative aims to enable faster delivery for retailers and logistics companies, increase USPS revenue, and particularly benefit small and medium-sized businesses. The more efficient delivery process is also expected to contribute to reduced carbon emissions. This expansion strengthens USPS's role in the increasingly competitive last-mile delivery landscape by providing more accessible and potentially cost-effective options for businesses.

01/15/2026 Logistics
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USPS Expands Lastmile Delivery to Support Retailers

USPS Expands Lastmile Delivery to Support Retailers

The United States Postal Service (USPS) has announced the opening of its last-mile delivery network, granting shippers access to over 18,000 Delivery Destination Units (DDUs) nationwide. This initiative aims to enhance USPS's competitiveness and provide retailers with more flexible and faster delivery options. The move has the potential to reshape the American logistics landscape and significantly impact the retail industry. By leveraging USPS's extensive network, retailers can streamline their last-mile operations and improve delivery times, ultimately benefiting consumers.

01/15/2026 Logistics
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USPS Expands Lastmile Delivery for Retailers

USPS Expands Lastmile Delivery for Retailers

The United States Postal Service (USPS) has announced the opening of over 18,000 Postal Delivery Destination Units (DDUs), aiming to provide shippers of all sizes with more convenient and cost-effective last-mile delivery solutions and accelerate package delivery. This move is seen as a key strategy for USPS to increase revenue and improve service, potentially intensifying competition in the 'last mile' market. The expansion of DDU access is expected to streamline the final stage of delivery, benefiting both businesses and consumers.

01/15/2026 Logistics
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Descartes Acquires Packageroute to Boost Lastmile Delivery

Descartes Acquires Packageroute to Boost Lastmile Delivery

Descartes Systems Group's acquisition of PackageRoute aims to strengthen its last-mile delivery solutions, providing features like real-time visibility, route optimization, and fleet management to enhance logistics efficiency and security. The integration with Descartes GroundCloud further enhances last-mile delivery capabilities, offering customers a more comprehensive and competitive solution. This acquisition allows Descartes to provide improved control and transparency in the final stage of the delivery process, ultimately benefiting its customers with streamlined operations and enhanced service.

01/06/2026 Logistics
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Amazon Sellers Cut Costs with FBA Lastmile Delivery Strategies

Amazon Sellers Cut Costs with FBA Lastmile Delivery Strategies

FBA last-mile delivery fees significantly impact the profitability of cross-border e-commerce businesses. This paper analyzes the components and influencing factors of these fees, offering optimization strategies. These include selecting appropriate logistics partners, optimizing packaging, regularly adjusting strategies, enhancing customer service, and leveraging Amazon's tools. Through case studies, we demonstrate how to effectively reduce last-mile delivery costs, improve operational efficiency, and boost overall profitability for cross-border sellers.

01/23/2026 Logistics Encyclopedia
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Ecommerce Firms Focus on Lastmile Logistics Strategies

Ecommerce Firms Focus on Lastmile Logistics Strategies

This paper delves into the refined operation of the e-commerce logistics "last mile," emphasizing the optimization of the delivery network from a holistic perspective, refined order management, intelligent warehouse management, and efficient transportation management. It proposes innovative models such as diversified delivery methods, intelligent delivery tools, and personalized delivery services. The paper also highlights the crucial role of order fulfillment software in establishing rules and content. Ultimately, it emphasizes the key roles of strategy, structure, and systems in winning the "last mile" race.

01/20/2026 Logistics Industry Insights
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Lastmile Logistics Struggles to Balance Automation and Human Roles

Lastmile Logistics Struggles to Balance Automation and Human Roles

The latest episode of the 'Logistics Management' podcast explores how automation, intelligent dispatch, and digital transformation are reshaping last-mile delivery. By balancing technological innovation with human expertise, logistics companies can optimize customer satisfaction, cost reduction, and efficiency. Technology providers like CXT Software are helping logistics companies achieve operational excellence and embrace the future of last-mile logistics.

01/15/2026 Logistics Industry Insights
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AI Drives Sameday Delivery Boom Amid Cost Challenges

AI Drives Sameday Delivery Boom Amid Cost Challenges

A FarEye report highlights key trends in last-mile delivery: surging demand for same-day delivery, cost control as a top priority, and the crucial role of AI. Businesses must navigate rising consumer expectations, cost pressures, and technological advancements. Optimizing routes and embracing AI are essential for companies to stand out in a competitive landscape. The report emphasizes the need for businesses to adapt and leverage technology to meet the evolving demands of the last-mile delivery sector and maintain profitability.

01/07/2026 Logistics Industry Insights
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