Botswana Overhauls Tax Agency for Improved Efficiency

Botswana Overhauls Tax Agency for Improved Efficiency

The Botswana Unified Revenue Service (BURS), in collaboration with the WCO, implemented a competency-based human resource management program. This initiative aimed to enhance organizational performance, improve employee engagement, and strengthen border management. The program focused on identifying and developing the necessary skills and knowledge for BURS staff to effectively carry out their duties, ultimately contributing to a more efficient and effective tax administration system in Botswana. The partnership with WCO provided valuable expertise and support in the design and implementation of the competency model.

01/05/2026 Customs Knowledge
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Smart Tech Boosts Safety Efficiency in Material Handling

Smart Tech Boosts Safety Efficiency in Material Handling

In the face of logistics industry uncertainties, the Adient Global collaboration with Toyota Material Handling showcases how deploying intelligent sensor systems enhances safety and efficiency in material handling. Companies should strategically plan, integrate a safety culture, and prioritize ergonomic design to gain a competitive edge. This case highlights the importance of leveraging technology and a human-centered approach to optimize operations and mitigate risks in a dynamic environment. Focusing on these key areas allows for improved productivity and a safer, more comfortable work environment for employees.

01/20/2026 Logistics
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AI Transforms Private Traffic Roles Boosts Sales

AI Transforms Private Traffic Roles Boosts Sales

ChatGPT enhances operational efficiency in private domain marketing, but it's unlikely to completely replace human labor in the short term. However, it may eventually substitute entry-level positions. Brands should focus on improving product quality and service, ultimately enhancing the user experience. While ChatGPT can automate tasks and provide insights, the human element of building relationships and understanding nuanced customer needs remains crucial for successful private domain engagement. Therefore, a balanced approach leveraging both AI and human expertise is recommended.

01/04/2026 Logistics Industry Insights
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Lesotho Revenue Authority Modernizes Talent Management for Efficiency

Lesotho Revenue Authority Modernizes Talent Management for Efficiency

The Lesotho Revenue Authority (LRA) is implementing a competency-based human resource management system in collaboration with the World Customs Organization (WCO) to enhance operational efficiency and tax revenue. WCO workshops and capacity-building support are helping LRA staff acquire modern HR management skills and develop action plans. With strong commitment from LRA leadership, talent management is poised to be a key driver in the tax department's transformation. This initiative signifies a significant step towards modernizing the LRA and improving its ability to meet its revenue collection goals.

01/05/2026 Customs Knowledge
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WCO BRS Partner to Advance Green Trade Via HS Codes

WCO BRS Partner to Advance Green Trade Via HS Codes

The World Customs Organization (WCO) and the Secretariats of the Basel, Rotterdam and Stockholm Conventions (BRS) highlighted their collaboration in addressing environmental and social issues using the Harmonized System (HS) at the BRS COPs in Geneva. The WCO facilitates customs control of goods threatening the environment and human health by introducing HS codes. They shared elements of successful proposals, aiming to strengthen global cooperation and build a sustainable trade future. This partnership demonstrates how the HS can be leveraged for environmental protection and responsible trade practices on a global scale.

01/05/2026 Customs Knowledge
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Mozambique Modernizes Tax HR with WCO Assistance

Mozambique Modernizes Tax HR with WCO Assistance

At the invitation of the Mozambique Tax Authority (MRA) and with funding from the CCF-China, the World Customs Organization (WCO) conducted a diagnostic assessment of MRA's Human Resource Management (HRM) system modernization. The aim was to address HR challenges and achieve strategic goals by optimizing the HR framework. The assessment included meetings, interviews, and workshops, culminating in recommendations for improvement submitted to the MRA. The Commissioner General of MRA expressed optimism for future collaboration. This initiative highlights the importance of HR upgrades and customs cooperation for effective capacity building within customs administrations.

01/22/2026 Customs Knowledge
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New Innovations Boost Warehouse Management Efficiency

New Innovations Boost Warehouse Management Efficiency

This article explores how value-added software can enhance the efficiency of Warehouse Management Systems (WMS). It analyzes the shortcomings of traditional WMS and the advantages of new solutions in areas such as resource optimization, dynamic scheduling, and robot integration, thereby helping businesses succeed in the competitive landscape of modern logistics.

08/02/2025 Warehousing
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Gambia Revenue Authority Leads HR Modernization in West Africa

Gambia Revenue Authority Leads HR Modernization in West Africa

The World Customs Organization (WCO), through the West Africa Customs Administration Modernization (WACAM) project, is supporting the Gambia Revenue Authority (GRA) in implementing a competency-based human resource management model. A WCO expert team reviewed GRA's HR management tools and provided recommendations for improvement and an implementation plan. GRA is expected to become a benchmark in human resource management in the West and Central African region, offering valuable lessons for other countries. This initiative aims to enhance efficiency and effectiveness within the GRA through strategic human resource development.

01/07/2026 Customs Knowledge
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Serbian Customs Adopts Wcos Competencybased HR Model

Serbian Customs Adopts Wcos Competencybased HR Model

The World Customs Organization (WCO) conducted a Competency-Based Human Resource Management (CBHRM) workshop for the Serbian government, aiming to enhance human resource management and promote customs modernization within Serbian Customs. The workshop covered strategic HRM, HRM systems, the CBHRM framework, and project management. This initiative supports Serbian Customs in building a talent-driven organization.

01/05/2026 Customs Knowledge
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A Surge in Airline Cargo Collaboration: A New Trend Driving Global Logistics Development

A Surge in Airline Cargo Collaboration: A New Trend Driving Global Logistics Development

The international air freight sector is experiencing a wave of cooperation. Ezhou Huahu International Airport has signed agreements with several airlines, highlighting the importance of collaboration among aviation companies. By integrating resources, businesses can enhance transport efficiency and expand market reach. In recent years, the number of routes has increased, particularly in the Southeast Asian and North American markets.

07/17/2025 Logistics
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