Ghana Customs Advances Modernization with WCOWACAM Project

Ghana Customs Advances Modernization with WCOWACAM Project

The World Customs Organization (WCO) assessed the impact of the WCO-WACAM project's support to the Ghana Revenue Authority (GRA), revealing significant progress in stakeholder engagement, human resource management, and strategic management. The WCO will continue to deepen its cooperation with the GRA, assisting its modernization efforts and enhancing trade facilitation. This collaboration aims to contribute to Ghana's economic development by streamlining customs procedures and fostering a more efficient trading environment. The WCO remains committed to supporting the GRA in achieving its strategic goals.

12/30/2025 Customs Knowledge
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WACAM Project Advances Customs Modernization in West Africa

WACAM Project Advances Customs Modernization in West Africa

The West Africa Customs Administration Modernization (WACAM) project aims to improve customs management and operational efficiency in West African countries. Through regional workshops and national support missions, it shares best practices in strategic management and provides capacity building support in areas such as human resource management, stakeholder relations, and resource mobilization. The project has successfully held resource mobilization workshops and will continue to advance stakeholder relations workshops, contributing to customs modernization in West Africa. The goal is to create more effective and efficient customs administrations.

12/30/2025 Customs Knowledge
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Chatgpts Mixed Impact on Ecommerce Revealed

Chatgpts Mixed Impact on Ecommerce Revealed

The explosive popularity of ChatGPT has sparked widespread interest in artificial intelligence. This article advises cross-border e-commerce sellers to remain calm, be wary of blind investments under the AI bubble, and rationally view the capabilities of ChatGPT. It emphasizes the importance of enhancing one's own abilities. While embracing AI, it is crucial to focus on the value of human expertise. Don't get caught up in the hype; understanding the limitations and building your own skills are key to success in the evolving landscape.

12/30/2025 Logistics Industry Insights
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Port of Los Angeles Faces Seven Major 247 Operational Challenges

Port of Los Angeles Faces Seven Major 247 Operational Challenges

The Port of Los Angeles aims to achieve 24/7 operations, facing numerous challenges including private sector engagement, optimizing the 'push system,' exploring interim solutions, maximizing existing resources, enabling off-peak operations, adjusting warehouse operations, securing human resources, and enhancing data sharing to build long-term resilience. Achieving this goal requires collaborative efforts from all stakeholders. The port needs to address bottlenecks throughout the supply chain and incentivize participation from various partners to ensure a smooth transition to round-the-clock operations and improve overall efficiency.

01/07/2026 Logistics Industry Insights
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Marketers Leverage OCPC Algorithms for Growth

Marketers Leverage OCPC Algorithms for Growth

This article delves into the underlying logic and scaling mechanism of OCPC intelligent advertising. It reveals the three principles of precise user targeting, the two main stages of campaign execution, and the three key characteristics: 'grab, avoid, improve'. The article details the OCPC campaign process, emphasizing the importance of human-machine collaboration. It aims to help marketers master this powerful tool, achieve breakthroughs in marketing promotion, and drive business growth. The focus is on understanding how OCPC works and how to leverage it for optimal marketing results.

01/06/2026 Logistics Industry Insights
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Serbian Delegation Studies Uzbekistans Customs Reforms

Serbian Delegation Studies Uzbekistans Customs Reforms

A Serbian Customs delegation visited Uzbekistan to learn about its experiences in digitalization, human resources, and trade facilitation. The visit highlighted Uzbekistan's progress in these areas, supported by projects from the World Customs Organization (WCO) and the Swiss State Secretariat for Economic Affairs (SECO). The Serbian delegation aimed to gain insights and best practices to inform their own customs reform efforts, focusing on leveraging technology and data to improve efficiency and streamline trade processes. The exchange fostered collaboration and knowledge sharing between the two customs administrations.

01/05/2026 Customs Knowledge
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Botswana Overhauls Tax Agency for Improved Efficiency

Botswana Overhauls Tax Agency for Improved Efficiency

The Botswana Unified Revenue Service (BURS), in collaboration with the WCO, implemented a competency-based human resource management program. This initiative aimed to enhance organizational performance, improve employee engagement, and strengthen border management. The program focused on identifying and developing the necessary skills and knowledge for BURS staff to effectively carry out their duties, ultimately contributing to a more efficient and effective tax administration system in Botswana. The partnership with WCO provided valuable expertise and support in the design and implementation of the competency model.

01/05/2026 Customs Knowledge
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Malawi Revenue Authority Adopts Competencybased HR System

Malawi Revenue Authority Adopts Competencybased HR System

With the support of the WCO and Sida-WCO TFCM Programme, the Malawi Revenue Authority (MRA) is actively building a competency-based human resource management system (CBHRM) to enhance organizational effectiveness. This initiative aims to improve talent selection, customize training programs, implement objective performance evaluations, and optimize career development. MRA's experience provides valuable lessons for other developing countries' tax administrations. The CBHRM framework helps MRA to strategically manage its workforce, ensuring it possesses the necessary skills and knowledge to effectively administer taxes and contribute to national development.

01/05/2026 Customs Knowledge
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Smart Automation Transforms Distribution Centers

Smart Automation Transforms Distribution Centers

This paper explores the current state and future trends of automation technologies in logistics centers. Driven by advancements in artificial intelligence and machine learning, automation is profoundly transforming logistics operations. The article analyzes the crucial role of software in optimizing logistics processes and envisions the future application of innovative technologies such as autonomous mobile robots and AI-powered picking robots. It emphasizes that automation should balance efficiency gains with employee well-being, ensuring a human-centric approach to technological advancement within the supply chain.

01/21/2026 Logistics Industry Insights
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Customs HR Strategies for Crisis Resilience and Adaptation

Customs HR Strategies for Crisis Resilience and Adaptation

This article provides an in-depth interpretation of the World Customs Organization (WCO) guidelines, aiming to assist customs administrations in enhancing human resource resilience during crises. It analyzes the challenges faced by customs HR under the pandemic and elaborates on seven key areas for building resilience, including leadership & communication, employee health & safety, and workplace transformation. Drawing on international best practices, the article offers valuable insights and references for customs administrations to address future challenges. This resource is designed to strengthen HR functions within customs agencies globally.

01/20/2026 Customs Knowledge
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