Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

Cracking The Last Mile Dilemma Focusing On The Human Factor And Customer Experience

The quality of last mile services directly impacts customer experience. Case analyses reveal that many express delivery platforms face numerous issues in human resource management, delivery capability, and cost collection. To improve service quality, it is essential to raise the franchise threshold, formally assess delivery rates, and moderately adjust delivery fees to ensure that outlets can operate normally, thereby enhancing customer satisfaction.

07/22/2025 Logistics
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How To Effectively Maintain Strategic Customer Relationships A Competitive Edge For Logistics Companies

How To Effectively Maintain Strategic Customer Relationships A Competitive Edge For Logistics Companies

This article explores how logistics companies can maintain strategic relationships with key clients. It emphasizes the importance of deeply understanding client strategic expectations, leveraging and applying the company's own differentiated advantages, and studying clients' business and decision chains. These strategies can help logistics companies achieve win-win outcomes with clients, enhancing the depth and breadth of cooperation.

07/23/2025 Logistics
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Beware Of E-commerce Bubble In Air Cargo Seizing Control Of Customer Demand

Beware Of E-commerce Bubble In Air Cargo Seizing Control Of Customer Demand

With the surge in demand for air cargo, the booming e-commerce sector and high shipping costs have raised concerns. On one hand, airlines are competing to expand their capacity; on the other hand, industry executives are wary of the e-commerce bubble, emphasizing the importance of traditional customers. It is essential to carefully select transportation methods to balance profits with customer needs.

07/23/2025 Logistics
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Amazon Sellers Adapt Strategies for Tiktoks Ecommerce Boom

Amazon Sellers Adapt Strategies for Tiktoks Ecommerce Boom

This article delves into the reasons why Amazon sellers face challenges on TikTok and provides TikTok product selection strategies and operational techniques. It emphasizes the importance of cultural differences and the role of short videos and live streaming in customer acquisition. The article aims to help cross-border e-commerce sellers break through in this new arena by understanding the platform's unique dynamics and tailoring their approach accordingly. Success on TikTok requires a shift in mindset and a focus on engaging content that resonates with the platform's audience.

12/31/2025 Logistics Industry Insights
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Thomasnet Offers Guide to Lead Generation in North American Industrial Sector

Thomasnet Offers Guide to Lead Generation in North American Industrial Sector

This article details how to effectively leverage ThomasNet, a long-established North American industrial sourcing platform, for customer acquisition. It outlines a three-step process: precise searching, refined filtering, and proactive contacting, to help B2B companies identify target customers and expand into the North American market. The article also shares ThomasNet platform usage tips and suggests further reading on B2B cross-border e-commerce, aiming to empower businesses to succeed in the North American market. It provides practical guidance for generating leads and building relationships within the industrial sector.

12/29/2025 Logistics Industry Insights
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Freight Forwarders Adopt Streamlined HS Code Solutions

Freight Forwarders Adopt Streamlined HS Code Solutions

Troubled by HS code lookup? We offer a convenient and efficient HS code lookup service, covering massive data to ensure you quickly find the required codes. Furthermore, our experienced customer service team is available to provide professional consultation, helping you become an international freight forwarding elite and easily cope with international trade challenges.

08/21/2025 HS Code Query
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Alibabas AI Trade Platform Hits 1 Million Users

Alibabas AI Trade Platform Hits 1 Million Users

Alibaba.com's AI search engine, Accio, has surpassed one million enterprise users, marking a significant advancement in AI's application within global trade. Accio leverages natural language processing to empower SMEs, enhancing search efficiency, optimizing customer interaction, streamlining product management, and reducing operational costs. Alibaba.com is leading the transformation of global trade, helping SMEs expand into international markets. This milestone highlights the increasing adoption of AI-powered solutions in facilitating cross-border commerce and improving the competitiveness of small and medium-sized businesses globally.

11/03/2025 Logistics Industry Insights
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Chinese Cargo Owners Unite Against Maersks Seal Fee Spark Controversy in Shipping Industry

Chinese Cargo Owners Unite Against Maersks Seal Fee Spark Controversy in Shipping Industry

Chinese cargo owners have united to protest against Maersk over disputes regarding sealing fees, marking a significant shift in foreign trade companies' response to unreasonable charges. Three major associations in Xiamen have strongly condemned Maersk's actions, urging for the protection of cargo owner rights and greater industry transparency. This issue transcends mere fee disputes, as it holds profound implications for the future development of the maritime shipping industry.

07/28/2025 Logistics
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