Malawi Revenue Authority Adopts Competencybased HR System

Malawi Revenue Authority Adopts Competencybased HR System

With the support of the WCO and Sida-WCO TFCM Programme, the Malawi Revenue Authority (MRA) is actively building a competency-based human resource management system (CBHRM) to enhance organizational effectiveness. This initiative aims to improve talent selection, customize training programs, implement objective performance evaluations, and optimize career development. MRA's experience provides valuable lessons for other developing countries' tax administrations. The CBHRM framework helps MRA to strategically manage its workforce, ensuring it possesses the necessary skills and knowledge to effectively administer taxes and contribute to national development.

01/05/2026 Customs Knowledge
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USPS Losses Widen Despite Ecommerce Revenue Surge

USPS Losses Widen Despite Ecommerce Revenue Surge

This paper analyzes the financial situation of the United States Postal Service (USPS) under the COVID-19 pandemic. Despite growth in package delivery, the decline in mail volume has led to significant financial losses. The analysis delves into the reasons for these losses, including the mail business decline, high operating costs, pricing restrictions, and the impact of the pandemic. Finally, it proposes directions for USPS transformation, including expanding package services, innovating new services, optimizing operations, seeking policy support, and undergoing digital transformation to ensure long-term sustainability.

01/15/2026 Logistics
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Madagascar Revamps HR to Strengthen Tax Revenue

Madagascar Revamps HR to Strengthen Tax Revenue

The Madagascar Revenue Authority (MRA), with support from the World Customs Organization (WCO), launched an HR modernization project. This initiative aims to enhance operational efficiency, optimize tax collection, and improve employee engagement by building a competency-based HR management system. The MRA will focus on developing a highly skilled and professional tax workforce through competency models, digital empowerment, and cultural transformation. This transformation will enable the MRA to contribute more significantly to Madagascar's economic development.

01/26/2026 Customs Knowledge
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Lesotho Revenue Authority Adopts Competencybased HR Reform

Lesotho Revenue Authority Adopts Competencybased HR Reform

The Lesotho Revenue Authority (LRA), with support from the World Customs Organization, is actively modernizing its GRH system based on competency models. Through the establishment of working groups, development of competency models, and participation in customized training programs, the LRA aims to improve employee quality, enhance organizational effectiveness, and strengthen organizational competitiveness. This experience provides valuable lessons for other tax authorities. The transformation focuses on building a skilled and efficient workforce to effectively manage tax administration and contribute to national development.

01/26/2026 Customs Knowledge
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Zambia Tax Authority Adopts WCO Tool to Boost Efficiency

Zambia Tax Authority Adopts WCO Tool to Boost Efficiency

With support from the Sida-WCO Trade Facilitation Project, WCO experts assisted the Zambia Revenue Authority (ZRA) in leveraging the Performance Measurement Mechanism (PMM) to enhance strategic decision-making and governance. By establishing a data-driven performance evaluation system, ZRA aims to optimize operational efficiency and achieve customs modernization, ultimately contributing more significantly to Zambia's economic development. The PMM helps ZRA to monitor progress, identify areas for improvement, and ensure that resources are allocated effectively, leading to better trade facilitation and increased revenue collection.

01/26/2026 Customs Knowledge
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Gambia Revenue Authority Boosts HR Strategy with WCO Aid

Gambia Revenue Authority Boosts HR Strategy with WCO Aid

With Sida's funding, the WCO, through the WACAM project, is assisting the Gambia Revenue Authority in enhancing its human resource management capabilities and optimizing recruitment processes. This initiative aims to strengthen the GRA's operational efficiency by improving its ability to attract, retain, and develop qualified personnel. The project focuses on modernizing HR practices and aligning them with international standards to support the GRA's mandate in revenue collection and border security. Ultimately, this contributes to Gambia's economic development by fostering a more effective and transparent customs administration.

01/26/2026 Customs Knowledge
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Ghana Customs Advances Modernization with WCOWACAM Project

Ghana Customs Advances Modernization with WCOWACAM Project

The World Customs Organization (WCO) assessed the impact of the WCO-WACAM project's support to the Ghana Revenue Authority (GRA), revealing significant progress in stakeholder engagement, human resource management, and strategic management. The WCO will continue to deepen its cooperation with the GRA, assisting its modernization efforts and enhancing trade facilitation. This collaboration aims to contribute to Ghana's economic development by streamlining customs procedures and fostering a more efficient trading environment. The WCO remains committed to supporting the GRA in achieving its strategic goals.

12/30/2025 Customs Knowledge
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WCO Updates Audit Guidelines to Strengthen Trade Security

WCO Updates Audit Guidelines to Strengthen Trade Security

A WCO expert group seminar focused on revising the Post Clearance Audit (PCA) Guidelines to address evolving international trade rules, combat tax fraud, and enhance customs efficiency. The revised guidelines will optimize PCA processes, strengthen international cooperation, and improve the professional capabilities of PCA personnel, ultimately promoting trade facilitation, strengthening border security, and increasing revenue collection. Technological advancements will further drive the intelligence and efficiency of PCA. This update ensures PCA remains a vital tool for modern customs administrations in a dynamic global trade environment.

01/05/2026 Customs Knowledge
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Zimbabwe Enhances AEO System Following WCO Review

Zimbabwe Enhances AEO System Following WCO Review

The World Customs Organization (WCO) has completed a review of Zimbabwe's Authorized Economic Operator (AEO) pilot program, offering recommendations for upgrades to build a 'next generation' AEO program aligned with international standards. This initiative, supported financially and technically by HM Revenue & Customs (HMRC) of the UK, collaborates with the United Nations Conference on Trade and Development (UNCTAD) to promote trade facilitation and supply chain security in Zimbabwe. The goal is to enhance efficiency and security within Zimbabwe's trade environment through improved AEO program implementation.

01/05/2026 Customs Knowledge
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WCO Aids Togo in Customs Valuation to Boost Trade Efficiency

WCO Aids Togo in Customs Valuation to Boost Trade Efficiency

WCO training assisted Togo in enhancing its customs valuation capabilities. This initiative focused on strengthening personnel skills to ensure compliant and efficient valuation practices. By improving valuation procedures, the training contributes to trade facilitation and promotes smoother international trade flows. The program aims to equip Togo's customs officials with the necessary expertise to accurately assess the value of imported goods, leading to increased revenue collection and improved border security. Ultimately, this technical assistance supports Togo's economic development by fostering a more transparent and predictable trading environment.

01/05/2026 Customs Knowledge
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