Customs Agencies Boost Efficiency Through Talent Management Strategies

Customs Agencies Boost Efficiency Through Talent Management Strategies

This guide aims to assist customs departments in establishing a competency-based human resource management system to enhance organizational effectiveness. It elaborates on the importance of human resource management, provides a roadmap for developing practical tools, and outlines methods for integrating competency orientation into various processes. Divided into three parts, the guide seeks to enable customs departments to build an exceptional team capable of addressing challenges and seizing opportunities. The ultimate goal is to foster a high-performing workforce within customs administrations.

01/05/2026 Customs Knowledge
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Colombia Customs Boosts Risk Management with WCO Aid

Colombia Customs Boosts Risk Management with WCO Aid

The WCO held a workshop in Colombia to help DIAN improve its risk management capabilities. Experts provided instruction, and DIAN actively participated. The GTFP will continue to support DIAN's technological transformation over the next three years, promoting trade facilitation. The workshop aimed to strengthen DIAN's ability to identify and mitigate potential risks in cross-border trade, enhancing security and efficiency. Through enhanced risk management practices and customs cooperation, DIAN can contribute to a more secure and facilitated trade environment.

01/20/2026 Customs Knowledge
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Kenya WCO Boost Customs Compliance and Risk Management

Kenya WCO Boost Customs Compliance and Risk Management

The World Customs Organization (WCO) supported the Kenya Revenue Authority's (KRA) customs compliance and risk management efforts in collaboration with the Swedish Tax Agency (STA). This initiative aimed to enhance KRA's tax collection efficiency, close tax loopholes, optimize the business environment, and improve international competitiveness. This collaboration marks a significant step in the modernization of Kenya's tax administration and provides valuable lessons for other developing countries. The partnership focused on strengthening KRA's capabilities in key areas, ultimately contributing to sustainable economic growth and improved governance.

01/20/2026 Customs Knowledge
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Americas Caribbean Boost Customs Cooperation on Risk Management

Americas Caribbean Boost Customs Cooperation on Risk Management

The World Customs Organization held a risk management workshop in the Americas and Caribbean region to enhance the risk management capabilities and cooperation of customs administrations. The conference reviewed the successful experience of 'Operation Dragon', emphasizing the importance of information exchange. It also designed new regional target projects to jointly address trade risks and maintain regional economic security. The workshop aimed to foster a collaborative environment for customs officials to share best practices and strengthen regional partnerships in combating illicit trade and securing the supply chain.

01/22/2026 Customs Knowledge
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Barbados Customs Enhances Efficiency with HR Management Reform

Barbados Customs Enhances Efficiency with HR Management Reform

The Barbados Customs and Excise Department (BCED) is undergoing a competency-based HRM reform in collaboration with the World Customs Organization (WCO) and the International Monetary Fund (IMF). Aiming to enhance operational efficiency, revenue collection, and stakeholder engagement, BCED is committed to modernizing its talent management practices. This involves developing a competency framework, job catalog, and exploring the establishment of an internal HRM department. By strengthening its human resources, BCED seeks to contribute more effectively to economic development.

01/22/2026 Customs Knowledge
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West Africa Enhances Customs Risk Management During Pandemic

West Africa Enhances Customs Risk Management During Pandemic

Supported by the WCO/JICA joint project, West African Customs administrations continued to enhance their risk management and intelligence analysis capabilities during the pandemic through online training. The MTP project, involving six countries including Benin, aims to cultivate a team of experts proficient in these skills and has made significant progress. By adopting innovative training methods, the project overcame the challenges posed by the pandemic and injected new momentum into customs capacity building in West Africa. The online format allowed for continued learning and development despite travel restrictions and social distancing measures.

01/22/2026 Customs Knowledge
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Lebanon Customs Adopts WCO Risk Management for Trade Security

Lebanon Customs Adopts WCO Risk Management for Trade Security

Lebanese Customs, in collaboration with the WCO, held a risk management workshop to enhance Lebanese Customs' risk management capabilities and build a new line of defense for trade security. The workshop covered risk management organization, assessment, targeting, and information intelligence, emphasizing systems thinking and resource optimization. It also introduced relevant WCO tools. This collaboration marks a significant step for Lebanese Customs in risk management, contributing to a new landscape of global trade security. The workshop aimed to improve efficiency and safety in international trade.

01/07/2026 Customs Knowledge
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MENA Region Boosts Customs Risk Management Via WCO Workshop

MENA Region Boosts Customs Risk Management Via WCO Workshop

The Middle East and North Africa (MENA) Regional Workshop on Risk Assessment and Targeting, sponsored by the World Customs Organization (WCO) and hosted by Qatar Customs, was held in Doha. The workshop aimed to enhance the risk management capabilities of customs administrations in the region. Focusing on risk assessment and profiling, the event facilitated the exchange of experiences through case studies and national reports. The goal was to improve customs' ability to identify and manage risks, enabling them to address the challenges posed by increasingly complex global trade.

01/05/2026 Customs Knowledge
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Jordan Customs Adopts Modern Project Management for Trade Efficiency

Jordan Customs Adopts Modern Project Management for Trade Efficiency

With the support of the WCO, Jordan Customs enhanced its project management capabilities by establishing a project management framework. This initiative aims to improve customs clearance efficiency, strengthen risk management, and enhance information technology to build a modern, 21st-century customs administration and boost international competitiveness. The project emphasizes a results-oriented approach, values communication and collaboration, promotes continuous improvement, and embraces the future.

01/20/2026 Customs Knowledge
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Harbin Customs Innovates Management Model To Enhance Enterprise Service Efficiency

Harbin Customs Innovates Management Model To Enhance Enterprise Service Efficiency

Harbin Customs has established three business centers including a 'Nuclear Approval Center' to innovate management models, achieving centralized, intelligent, and specialized customs operations. This has significantly improved the efficiency of enterprise customs clearance and service quality. After the new model was implemented, the approval process was shortened, leading to a substantial increase in the utilization of tax policies by enterprises, which alleviated financial pressure and promoted sustainable local economic development.

07/23/2025 Logistics
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