New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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Air Waybill (AWB): Legal and Practical Foundations of Air Freight

Air Waybill (AWB): Legal and Practical Foundations of Air Freight

The air waybill serves as a transport contract between the shipper and the carrier, functioning both as a transport agreement and a receipt for the goods. Its importance lies in effectively recording the cargo transport process and providing legal validity. Additionally, there are differences between air waybills and sea bills of lading, particularly regarding their function as documents of title.

07/18/2025 Logistics Encyclopedia
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Air Waybills Vital for International Air Freight Customs

Air Waybills Vital for International Air Freight Customs

The Air Waybill (AWB) is a crucial transport document in international air freight, serving as proof of the transport contract and recording cargo information. It plays multiple roles in the customs clearance process, including serving as a fundamental certificate, verifying legality, tracking transport processes, assisting in tax calculations, and providing proof of pickup. Its significance in ensuring smooth customs clearance is vital.

08/04/2025 Document Interpretation
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Strengthening Transport Market Regulation An Interpretation of the New Regulations by the Ministry of Transport on the Coastal Interprovincial Bulk Liquid Dangerous Goods Shipping

Strengthening Transport Market Regulation An Interpretation of the New Regulations by the Ministry of Transport on the Coastal Interprovincial Bulk Liquid Dangerous Goods Shipping

The Ministry of Transport has issued an announcement to strengthen macro-control over the transportation of bulk liquid dangerous goods by vessels across coastal provinces. The new regulations aim to optimize market entry management and introduce new capacity policies, promoting transportation safety and green development while enhancing the market's standardization and efficiency.

07/23/2025 Logistics
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Urrao Airport Emerges As Key Hub in Colombias Antioquia Region

Urrao Airport Emerges As Key Hub in Colombias Antioquia Region

Urrao Airport (URR) is a significant air transport hub in Antioquia, Colombia. While it's a non-customs airport, it primarily offers domestic air transport services, connecting Urrao with other Colombian cities. This paper details the airport's geographical location, operational characteristics, air transport service limitations, and practical information such as airport code lookup and air cargo tracking. It aims to provide comprehensive and professional reference for related professionals.

09/29/2025 Airport Codes
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Slave Lake Airport Boosts Northern Albertas Economy

Slave Lake Airport Boosts Northern Albertas Economy

Slave Lake Airport (YZH) is located in Alberta, Canada. While it's a non-customs airport, it serves as a vital air transport hub for the region. The airport supports local passenger and cargo transport, playing a crucial role in sustaining regional business activities and resident travel. Its geographical location and functional role make it an indispensable component of the air transport network in northern Alberta.

09/29/2025 Airport Codes
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Six Global Airports Driving Economic and Cultural Connections

Six Global Airports Driving Economic and Cultural Connections

This article provides an overview of several dual-use military and civil airports, including Kinmen Shangyi Airport, Jinchang Jinchuan Airport, Phnom Penh International Airport, Jimirute Airport, Geraldton Airport, and Jacksonville International Airport. These airports support military needs while also catering to civil aviation requirements, contributing to economic development and facilitating convenience for travelers in their respective regions.

07/29/2025 Logistics
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ATA Carnet Streamlines Global Trade and Cultural Exchanges

ATA Carnet Streamlines Global Trade and Cultural Exchanges

The ATA Carnet is an important customs document applicable to various temporarily imported goods, including exhibition equipment, professional gear, scientific materials, and artworks. Utilizing the ATA Carnet can simplify the customs clearance process; however, it is essential to note that it is only valid for specific activities. Other goods cannot be cleared using this document. Ensuring compliance with relevant regulations is crucial.

07/29/2025 Document Interpretation
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Rwandas Kamembe Airport Boosts Tourism and Cultural Access

Rwandas Kamembe Airport Boosts Tourism and Cultural Access

Kamenbe Airport, located in Kamenbe, Rwanda, serves as an important air hub connecting the region to Kigali. The airport features a 4,950-foot asphalt runway, with flights primarily operated by Rwandair, providing convenient transfer services for travelers. With the growth of tourism, there are plans to add more international routes in the future, further boosting regional economic development.

08/04/2025 Airport Codes
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