Amazon's FBM return policy will be adjusted on January 26, 2026. The refund processing period will be extended, and refunds will be automatically issued after the deadline, resulting in the loss of SAFE-T claim eligibility. Sellers need to optimize their processes to avoid potential risks associated with the new policy and ensure timely handling of return requests to maintain claim eligibility.
This paper explores how Amazon sellers can leverage the "Voice of the Customer" (VOC) to enhance customer satisfaction and reduce return rates. By analyzing customer feedback, sellers can optimize their products and improve their services, ultimately driving growth. The study examines the practical application of VOC tools within the Amazon marketplace, highlighting strategies for identifying key areas for improvement and implementing effective solutions based on customer insights. The goal is to provide actionable recommendations for sellers seeking to build stronger customer relationships and achieve sustainable business success.
This article provides a detailed return-to-warehouse guide for Cdiscount sellers. It instructs sellers on how to contact the warehouse via email, fill out a pickup form, and schedule a pickup time to transfer unsold inventory to a third-party overseas warehouse, thereby solving the problem of inventory backlog. It emphasizes the importance of timely communication with Cdiscount customer service to ensure operations comply with the latest platform policies. This helps sellers effectively manage their inventory and avoid storage fees for slow-moving products.
UPS's Happy Returns utilizes AI Return Vision to identify return fraud, reducing losses for retailers. This technology analyzes returned items for signs of damage, use, or discrepancies, flagging suspicious returns for further review. The combination of AI and human review is a growing trend in combating return fraud, offering a more efficient and accurate approach than traditional methods. This helps retailers minimize financial losses associated with fraudulent returns and improve the overall customer experience by ensuring fair return policies.
Amazon's strict rules pose challenges for cross-border e-commerce sellers, with issues related to FBA inventory surplus and returns. The high return rate, reaching 15%-20%, leads to many products being unsellable due to damaged packaging or non-compliance with review standards. To address this, sellers must return the goods to a third-party overseas warehouse before sending them to the FBA warehouse for restocking.
This article addresses the return issues faced by Coupang sellers, particularly malicious returns, and provides detailed strategies for dealing with them. It starts with product selection and product descriptions to reduce the return rate. For malicious returns, it elaborates on effective methods such as collecting evidence and applying for platform intervention, aiming to help sellers reduce losses and improve operational efficiency. The guidance helps sellers navigate the challenges of returns and optimize their business practices on the Coupang platform.
This article delves into the common causes of Amazon returns, including inaccurate product descriptions, incorrect parameter information, unclear usage instructions, and logistical issues. It proposes corresponding solutions, emphasizing that sellers should effectively reduce return rates through data analysis, Listing optimization, product quality improvement, and enhanced customer service. By minimizing returns, sellers can increase profit margins and achieve sustainable growth on the Amazon platform. The focus is on practical strategies to address the root causes of returns and improve overall customer satisfaction.
CMA CGM's container vessel "Osiris" successfully navigated the Suez Canal, signaling renewed mega-ship operations. To attract large vessels, the SCA offers 15% toll discounts. This follows significant traffic declines due to Houthi attacks that forced diversions. The transit revitalizes shipping hopes for normalcy.
This article explores the main reasons for label changes due to Amazon FBA returns, such as high return rates and damaged packaging. It also provides corresponding solutions, including re-listing products for sale using overseas warehouses and choosing professional service companies to control label change costs. Through these measures, sellers can effectively reduce economic losses caused by returns.
The value of online shopping returns in the US is projected to increase significantly, putting profit pressure on Amazon sellers. Inflation and changing consumer shopping habits are major contributors. Sellers should analyze return reasons, optimize product descriptions, be vigilant against malicious returns, and take measures to reduce non-malicious return rates to cope with the upcoming return surge. Addressing these issues proactively is crucial for maintaining profitability in the increasingly competitive e-commerce landscape.
