Niger Customs Upgrades HR Systems to Boost Border Efficiency

Niger Customs Upgrades HR Systems to Boost Border Efficiency

With the support of the WCO-WACAM project, Niger Customs launched a human resource management modernization project. This initiative aims to raise awareness and garner broad support for HR modernization both within and outside the customs administration through change management and communication activities. By diagnosing challenges, building a competency framework, and conducting pilot programs, Niger Customs is committed to building an efficient, professional, and dynamic workforce. This workforce will contribute to the country's economic development and ensure its security.

01/07/2026 Customs Knowledge
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South Africas SARS Boosts Female Leadership in Organizational Overhaul

South Africas SARS Boosts Female Leadership in Organizational Overhaul

The World Customs Organization (WCO) held an all-women leadership workshop in South Africa for the South African Revenue Service (SARS). The workshop aimed to enhance the leadership skills of female managers and promote institutional reform. Focusing on the challenges faced by SARS, the workshop covered topics such as strategic management and personnel management. Participants actively engaged and benefited greatly. Funded by the Finnish Ministry for Foreign Affairs, the event reflects the importance placed on women's leadership development and customs modernization. This initiative contributes to building a more inclusive and effective customs administration.

01/07/2026 Customs Knowledge
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WCO Backs Ghana Customs Modernization for 21st Century Trade

WCO Backs Ghana Customs Modernization for 21st Century Trade

The World Customs Organization (WCO), through the WACAM project, provided strategic planning support to the Ghana Revenue Authority (GRA). This aimed to evaluate and optimize its 2015-2017 Customs Strategic Plan, enhance monitoring and evaluation, and improve project management capabilities. The initiative assists Ghana Customs in building a modern management system fit for the 21st century, ultimately contributing to Ghana's economic development.

01/07/2026 Customs Knowledge
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Gambia Revenue Authority Leads HR Modernization in West Africa

Gambia Revenue Authority Leads HR Modernization in West Africa

The World Customs Organization (WCO), through the West Africa Customs Administration Modernization (WACAM) project, is supporting the Gambia Revenue Authority (GRA) in implementing a competency-based human resource management model. A WCO expert team reviewed GRA's HR management tools and provided recommendations for improvement and an implementation plan. GRA is expected to become a benchmark in human resource management in the West and Central African region, offering valuable lessons for other countries. This initiative aims to enhance efficiency and effectiveness within the GRA through strategic human resource development.

01/07/2026 Customs Knowledge
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Gambia Customs Modernizes with Wcos Reform Initiative

Gambia Customs Modernizes with Wcos Reform Initiative

The World Customs Organization (WCO), through the WACAM project, supports the Gambia Revenue Authority (GRA) in implementing a competency-based modern Human Resource Management (HRM) system. This project aims to enhance talent selection, development, and motivation mechanisms within Gambian Customs, thereby improving its efficiency and competitiveness, and injecting new impetus into Gambia's economic development. The project team has finalized key HRM tools and received training in communication and change management.

01/07/2026 Customs Knowledge
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Wcokorea Program Boosts Global Customs Trade Efficiency

Wcokorea Program Boosts Global Customs Trade Efficiency

The 4th WCO-Korea Customs & Business Administration Advanced Training Program successfully concluded at Seoul National University, with customs officials from 10 developing countries participating. The program aimed to provide a theoretical framework for international trade and business management, helping participants address customs challenges. Through a combination of theory and practice, the program enhanced participants' capabilities. The WCO also provided support for customs reform and modernization. All parties will continue to collaborate and contribute to the development of global customs affairs.

01/07/2026 Customs Knowledge
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Gambia Revenue Authority Adopts New Project Management System

Gambia Revenue Authority Adopts New Project Management System

The Gambia Revenue Authority, with WCO support, developed a project management methodology to improve project efficiency, standardize processes, reduce risks, and optimize resource allocation. This initiative aims to enhance the Authority's ability to effectively manage and deliver projects related to tax reform and revenue collection. By implementing a structured approach, the GRA seeks to improve accountability, transparency, and ultimately, its overall performance in achieving its strategic objectives. The project management framework will also facilitate better coordination and communication among different departments and stakeholders.

01/07/2026 Customs Knowledge
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Kenya Customs Adopts Wcobacked Blended Learning for Training

Kenya Customs Adopts Wcobacked Blended Learning for Training

The World Customs Organization (WCO), through the WCO-ESA Project II, supports the Kenya Regional Training Centre (RTC) in adopting a blended learning approach to enhance the professional skills of customs officers. This involves integrating online and offline resources. The project includes establishing a national e-learning platform, training trainers, and piloting customs review courses. Blended learning is emerging as a new trend in customs training, contributing to global trade facilitation. This initiative aims to modernize training methods and improve the effectiveness of customs procedures.

01/07/2026 Customs Knowledge
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Serbian Customs Adopts Wcos Competencybased HR Model

Serbian Customs Adopts Wcos Competencybased HR Model

The World Customs Organization (WCO) conducted a Competency-Based Human Resource Management (CBHRM) workshop for the Serbian government, aiming to enhance human resource management and promote customs modernization within Serbian Customs. The workshop covered strategic HRM, HRM systems, the CBHRM framework, and project management. This initiative supports Serbian Customs in building a talent-driven organization.

01/05/2026 Customs Knowledge
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Cambodia Boosts Customs Valuation Skills with WCO Japan Aid

Cambodia Boosts Customs Valuation Skills with WCO Japan Aid

The World Customs Organization (WCO) supported a customs valuation workshop in Cambodia to enhance the valuation capabilities of officers from the General Department of Customs and Excise of Cambodia (GDCE). The workshop covered the WTO Valuation Agreement, key technical issues, and valuation control measures, sharing case studies and experiences. Through this workshop, Cambodian Customs is expected to improve revenue collection, promote trade facilitation, and inject new vitality into the national economic development. The focus was on practical application and knowledge transfer to improve valuation accuracy and efficiency.

01/05/2026 Customs Knowledge
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