New IATA Course Aims to Boost Airline Customer Service

New IATA Course Aims to Boost Airline Customer Service

The International Air Transport Association (IATA) offers the 'Airline Customer Service' course to enhance the service skills of frontline customer service staff, addressing industry changes driven by the internet and social media. The course covers communication skills, cross-cultural awareness, and stress management. Through online self-study and examinations, participants can earn an IATA certificate, ultimately improving the customer service level of airlines. This program equips professionals with the necessary tools to excel in today's dynamic aviation landscape and provide exceptional customer experiences.

01/08/2026 Airlines
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OAG Unveils Airline Tech Innovation Radar for Industry Trends

OAG Unveils Airline Tech Innovation Radar for Industry Trends

OAG introduces a monthly feature, the 'Airline Technology Innovation Radar,' to track and analyze the latest innovations in aviation technology, covering both operations and retail sectors. It assesses the transformative impact and origins of these innovations. Utilizing a case study framework and data-driven insights, the Radar provides strong support for industry decision-making. Furthermore, it encourages community interaction and knowledge sharing to collectively build an aviation technology innovation ecosystem. The aim is to offer valuable perspectives and foster collaboration within the industry.

01/07/2026 Logistics Industry Insights
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Pascan Aviation CEO Discusses Regional Airline Challenges and Growth

Pascan Aviation CEO Discusses Regional Airline Challenges and Growth

Pascan Aviation's CEO shares insights into the challenges and opportunities facing regional airlines. He emphasizes the importance of focusing on local markets, expanding business operations, prioritizing customer satisfaction, implementing lean operations, and fostering innovative development. He highlights the need for regional airlines to adapt and thrive in a competitive environment by building strong relationships with local communities and providing reliable and affordable air travel options. These strategies are crucial for sustainable growth and success in the regional aviation sector.

01/07/2026 Airlines
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Global Airline Group IATA Establishes Passenger CO2 Calculation Standard

Global Airline Group IATA Establishes Passenger CO2 Calculation Standard

IATA has released new regulations standardizing the calculation of passenger flight carbon emissions. These regulations consider factors like fuel consumption and cabin class, and encourage the use of sustainable aviation fuels (SAF). The initiative aims to enhance transparency and promote sustainable development within the aviation industry by providing a consistent and reliable method for quantifying emissions. This standardized approach will help airlines and passengers alike to better understand and reduce their environmental impact, ultimately contributing to a more sustainable future for air travel.

01/05/2026 Logistics Industry Insights
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Global Airline Profit Margins to Reach 39 by 2026

Global Airline Profit Margins to Reach 39 by 2026

The International Air Transport Association (IATA) forecasts stabilizing global airline profitability despite supply chain challenges, projecting a 3.9% net profit margin by 2026. The report highlights passenger and cargo volume growth, but notes that returns on invested capital remain below the cost of capital. The industry is calling for a rebalancing of the value chain, reduced regulatory burdens, and improved efficiency to enhance profitability and sustainability in the long term. This includes addressing infrastructure constraints and streamlining operational processes.

01/16/2026 Logistics Industry Insights
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Airline Alliances Adapt to Open Skies and Market Shifts

Airline Alliances Adapt to Open Skies and Market Shifts

This paper delves into airline alliances, strategic partnerships, and open skies policies within the aviation industry. It analyzes the opportunities and challenges presented by regulatory liberalization, elaborating on key strategies such as strategic cooperation, alliances, joint ventures, and frequent flyer programs. The importance of cost-benefit analysis and effective implementation of strategic partnerships is emphasized, along with the necessity of fostering positive relationships with competitors. The aim is to assist airlines in navigating intense market competition and finding avenues for survival and growth.

01/20/2026 Logistics Industry Insights
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OAG API Enhances Airline Decisions with Accurate Flight Data

OAG API Enhances Airline Decisions with Accurate Flight Data

The OAG Flight Info API provides a comprehensive and flexible flight data solution, covering over 900 airlines worldwide. It offers real-time updates, an easily integrated API architecture, and a convenient development environment. This empowers businesses to optimize operations, enhance customer experience, and gain a competitive edge in the aviation and related industries. Access up-to-the-minute flight schedules, status updates, and historical data to make informed decisions and improve efficiency.

01/15/2026 Logistics
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Airline Travel Codes Grow More Complex Amid Industry Shifts

Airline Travel Codes Grow More Complex Amid Industry Shifts

Airline travel codes are becoming increasingly complex. This paper explores the evolution and challenges of Passenger Name Records (PNR), flight numbers, and coding systems within the context of multimodal transportation. It analyzes strategies the aviation industry employs to address code complexity, including standardization, technological innovation, passenger education, and forward-looking planning. The aim is to build a more efficient and convenient travel ecosystem. The paper highlights the need for continuous adaptation to ensure seamless travel experiences in an increasingly interconnected world.

01/19/2026 Logistics Industry Insights
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Longtail and OAG Boost Airline Revenue with Data Analytics

Longtail and OAG Boost Airline Revenue with Data Analytics

Longtail utilizes OAG data to create an independent pricing platform, helping airlines increase revenue. The platform analyzes route demand and competition to achieve efficient pricing and sales growth. By leveraging data-driven insights, airlines can optimize their pricing strategies and maximize profitability within their route network. This approach allows for more dynamic and responsive pricing, ultimately leading to improved revenue performance. The platform provides a competitive edge through its ability to adapt to market conditions and customer demand.

01/19/2026 Logistics Industry Insights
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Digital Innovation Set to Transform Airline Operations OAG Report

Digital Innovation Set to Transform Airline Operations OAG Report

OAG released a report exploring the future of airline operations, focusing on aircraft turnaround, flight planning, and baggage management. It reveals how digitalization, AI, and IoT technologies drive operational efficiency, cost reduction, and improved passenger experience. The report provides airlines with strategic insights and action guidelines to help them stand out in a competitive market. It highlights the potential of these technologies to revolutionize airline operations and create a more seamless and efficient travel experience for passengers.

01/15/2026 Logistics Industry Insights
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