Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

Global Aviation Body IATA Harvard Partner to Boost Customer Service Leadership

This course, a collaboration between IATA and Harvard Business School, combines aviation customer service knowledge with leadership management skills. It aims to enhance participants' customer communication, cross-cultural communication, stress management, and leadership abilities, contributing to the development of exceptional airline service teams. Upon successful completion of the course and exams, participants will receive an IATA certificate of completion and a diploma in leadership and management.

01/20/2026 Airlines
Read More
Saia Moves Customer Service to Local Terminals for Faster Support

Saia Moves Customer Service to Local Terminals for Faster Support

Saia Logistics is decentralizing its customer service functions to local terminals to improve responsiveness and customer experience. This move aims to break the traditional centralized service model by directly connecting customers with local teams. While facing challenges in balancing efficiency and cost, it promises breakthroughs in rapid response and personalized service. This transformation also inspires the logistics industry, highlighting the need for continuous innovation and technology adoption to adapt to evolving customer needs. The shift emphasizes localized support for enhanced customer satisfaction.

01/08/2026 Logistics
Read More
Global Traders Guide to Air Freight Tracking Mastery

Global Traders Guide to Air Freight Tracking Mastery

This article details various methods for tracking international air freight, including airline websites, freight forwarder platforms, airport websites, third-party logistics tracking platforms, and customer service inquiries. It also shares tips for improving tracking efficiency, aiming to help foreign traders monitor logistics in real-time, enhance customer satisfaction, and reduce potential losses. The guide provides practical advice for staying informed about the movement of goods throughout the international air transportation process, ensuring better control and visibility over the supply chain.

11/03/2025 Logistics
Read More
Analysis Behind Airline Cargo Management

Analysis Behind Airline Cargo Management

This article analyzes several decision factors for airlines in the cargo transport process, including cargo priority, contract types, cargo structure, agent performance, transportation pricing, and external factors. By understanding these elements, freight forwarding companies can effectively enhance customer service quality and optimize transportation efficiency. Additionally, promoting regular deliveries and opting for charter services can also reduce the risks associated with cargo transport.

07/17/2025 Logistics Encyclopedia
Read More
Chiles Sky Airline Boosts South American Ecommerce Logistics

Chiles Sky Airline Boosts South American Ecommerce Logistics

Sky Airline Chile is the fastest-growing regional airline in South America, boasting an extensive route network, strong cargo capabilities, and leading-edge digitalization. It empowers cross-border e-commerce businesses to capture the South American market. With its efficient and reliable air cargo services, Sky Airline Chile facilitates seamless transportation of goods, enabling businesses to quickly reach customers across the continent. Its commitment to innovation and customer satisfaction makes it a preferred partner for e-commerce companies seeking to expand their reach in South America.

12/31/2025 Airlines
Read More
Dynamic Pricing Boosts Airline Profits Beyond Inventory Limits

Dynamic Pricing Boosts Airline Profits Beyond Inventory Limits

This paper explores the limitations of traditional pricing models in the airline industry and introduces the concept of "Dynamic Offer Creation." It proposes that airlines should generate personalized offers in real-time based on customer needs, rather than relying on static price points and inventory allocation. The article analyzes the advantages and implementation methods of dynamic offer creation, as well as its impact on the industry. It emphasizes the importance of technology, mindset, and collaboration. Finally, it looks ahead to the future of airline retailing, highlighting the potential for enhanced customer experiences and increased revenue.

01/19/2026 Airlines
Read More
Nanjing To South America Freight Air Transportation Price Summary

Nanjing To South America Freight Air Transportation Price Summary

This article consolidates air freight pricing information from Nanjing to South America and other regions, detailing routes and quotations for multiple cities in South America. With the peak season approaching, prices show some fluctuation; specific flight quotes, departure dates, and airline information are provided as references for customers' shipping choices. It is emphasized that actual costs will depend on the specific goods, and customers are advised to confirm with customer service in a timely manner.

07/22/2025 Logistics
Read More
Vueling Expands in European Ecommerce Logistics

Vueling Expands in European Ecommerce Logistics

Vueling Airlines is emerging as a rising star in cross-border e-commerce logistics due to its efficient operating model, extensive European route network, and innovative cargo system. Through flexible capacity allocation, excellent customer service, and a commitment to sustainable development, Vueling creates value for regional trade partners. The airline is poised to further enhance its industry competitiveness in the future by leveraging its strengths and adapting to the evolving needs of the market.

12/29/2025 Airlines
Read More
Airline Industry Advances Quality Management Systems

Airline Industry Advances Quality Management Systems

This paper delves into the building blocks and implementation essentials of an airline's Quality Management System (QMS), highlighting how QMS contributes to operational excellence. It emphasizes that QMS is not only the cornerstone of regulatory compliance but also a key engine for improving operational efficiency, reducing costs, and enhancing customer trust. The paper also introduces IATA's QMS courses, which help airlines elevate their quality management capabilities.

01/08/2026 Airlines
Read More