In today's increasingly globalized world, maritime logistics has become the vital artery of international trade, inextricably linked to economic development and cross-border commerce. Whether for raw material procurement or product distribution, ocean freight remains the most efficient and cost-effective choice. This not only accelerates commodity circulation but also reduces operational costs for enterprises. In this fiercely competitive market environment, possessing an efficient maritime logistics system ensures corporate resilience.
To guarantee seamless maritime operations, we have established a comprehensive set of standard procedures covering every stage from client commission confirmation to documentation processing and financial settlement, all designed to deliver premium service quality.
1. Confirmation of Maritime Commission
1.1 Client Commission
In global markets where client demands evolve constantly, prompt response to commission requests proves critical. Clients communicate shipping requirements through our customer service representatives, with information relayed immediately to maritime operations. To demonstrate professionalism, our operators prepare quotations based on service standards and pricing analysis, delivered promptly by customer service. Following client review and written confirmation, our team issues a Shipping Commission Form for accurate completion and signature.
2. Processing Maritime Commissions
2.1 Cargo Collection Arrangement
Upon receiving the confirmed Shipping Commission Form , operations immediately complete the Booking Note and notify carriers. When vessel names and voyages are predetermined, operators include explicit notes to prevent misunderstandings. Collection services involve domestic container pickup, cross-border trucking, and customs-supervised vehicles, with operators issuing precise Dispatch Orders to trucking companies.
2.2 Container Return
Container return represents a critical phase. For client deliveries, operators must clearly document file transfer procedures. Shipping lines coordinate relevant matters, providing necessary support throughout the process.
2.3 Customs Clearance
Customs procedures remain essential in international shipping. For clients entrusting clearance to us, maritime operations submit all documentation to specialized brokers, tracking progress meticulously to ensure release before deadlines.
3. Documentation Verification
Our operators collect all necessary shipping documents (commercial invoices, packing lists, etc.), prepare bills of lading according to standard formats, and fax drafts to shippers for confirmation. Verification includes cross-checking with carriers to synchronize loading information through proactive communication.
4. Cargo Tracking
Operators proactively monitor shipments one day prior to estimated arrival, promptly informing clients of any delays. Upon destination confirmation, they immediately contact local agents for proof of delivery and update the TPL system.
5. Special Client Requirements
We prioritize client-specific needs, implementing bill of lading amendments only upon written confirmation. For cargo insurance, operators promptly process client-provided documents with insurers to ensure comprehensive coverage.
6. Financial Settlement
After verifying all charges with suppliers, operators issue detailed cost breakdowns for client approval. Settlement specialists record expenses systematically and generate invoices, ensuring transparent transactions that foster long-term partnerships.
Through this rigorous operational framework, we aim not merely to provide efficient maritime services but to elevate overall logistics management. Clear processes and strict execution guarantee seamless coordination, delivering practical solutions that achieve client satisfaction.
Moving forward, we will continually refine these procedures to adapt to evolving market demands, maintaining industry leadership. Whether handling routine commissions or exceptional challenges, we remain committed to creating value through efficient, secure operations and innovative services that propel mutual success.
