As globalization deepens, the complexity of international trade and surging freight volumes present unprecedented challenges for logistics providers. The ability to maintain operational efficiency while ensuring compliance and enhancing customer satisfaction has become critical for standing out in this competitive market. This report examines how Dimerco Express Group, a leading global logistics service provider, achieved transformative efficiency gains through digital transformation with TACT Online, and analyzes the strategic impact of this technological adoption.
1. Dimerco Express Group: Bridging Asia and Global Markets
Founded in 1971 and headquartered in Taiwan, Dimerco Express Group has evolved from an air freight specialist into a global logistics powerhouse over its 50-year history. With over 150 offices, 80 contract logistics centers, and 200+ strategic partners worldwide, Dimerco operates an extensive network spanning China, India, Asia-Pacific, North America, and Europe, offering comprehensive services including air/ocean freight, trade compliance, and contract logistics.
1.1 Core Business Operations
Dimerco's service portfolio includes:
- Air Freight: Global network with airline partnerships for general cargo, hazardous materials, and cold chain solutions
- Ocean Freight: Full container load (FCL), less than container load (LCL), and bulk shipping services
- Trade Compliance: Expert guidance on customs regulations and risk mitigation
- Contract Logistics: Customized warehousing, distribution, and inventory management solutions
1.2 Competitive Advantages
Key differentiators include:
- Global infrastructure with local market expertise
- Specialized workforce with decades of experience
- Continuous technology innovation
- Customer-centric service philosophy
2. Industry Challenges: Efficiency and Compliance Under Pressure
The logistics sector faces mounting pressures from:
- Exponential freight volume growth straining operational capacity
- Increasingly complex international trade regulations
- Evolving customer expectations for speed and transparency
- Limitations of legacy manual processes
3. Digital Transformation Through TACT Online
Dimerco implemented TACT Online, a digital solution designed to optimize air cargo tracking, pricing, and freight management. The platform provides:
- Unified data source for all shipment information
- Automated documentation processing
- Real-time pricing visibility
- End-to-end shipment tracking
3.1 Implementation Strategy
The rollout included:
- Needs assessment and system configuration
- Data migration and staff training
- Gradual deployment with 3-5 key personnel per office trained as super-users
4. Case Study: Malaysian Operations Success
Dimerco's Malaysia operations demonstrate the platform's impact:
- 60 logistics professionals now manage ~800 monthly shipments
- 16000% usage growth since 2018 implementation
- Enhanced process efficiency and delivery accuracy
5. Measurable Outcomes
Steve Yeoh, Dimerco Air Freight Manager, noted: "TACT Online revolutionized our operations, streamlining processes while creating new business opportunities. Our team now manages shipments more effectively, ensuring timely deliveries and customer satisfaction."
6. Digital Transformation Analysis
Dimerco's strategy focused on:
- Strategic technology adoption aligned with business needs
- Comprehensive workforce upskilling
- Continuous process improvement
7. Conclusion: Innovation as Competitive Advantage
Dimerco's digital transformation demonstrates how strategic technology investments can enhance core operations while positioning companies for sustainable growth. As the logistics industry evolves, Dimerco's commitment to innovation and operational excellence continues to drive its market leadership.