Douyin has launched a new "Worry-Free Service" program designed to help merchants improve their shop performance metrics and streamline operations. The service offers comprehensive support including warehousing, quality control, and customer service management.
Key Benefits of the Worry-Free Service
The program provides merchants with several significant advantages:
- Improved Performance Scores: The service helps shops achieve higher experience ratings, which directly impacts traffic and visibility on the platform.
- Dedicated Customer Support: Official Douyin customer service teams handle inquiries, ensuring faster response times and improved satisfaction rates.
- Efficient Logistics: Merchants gain access to Douyin's cloud warehousing and distribution network, significantly improving shipping times and reliability.
Eligibility and Requirements
The service is particularly suitable for:
- Manufacturers with their own product inventory
- Merchants with established supply chains
To qualify, shops must meet certain criteria including satisfactory performance scores, good operational standing, and acceptable product return rates.
Service Features and Standards
Participating merchants benefit from guaranteed service levels:
- 85% or higher order collection rate within 24 hours of payment
- 85% or higher customer satisfaction rate for after-sales inquiries
The service operates on a per-item fee structure covering storage, quality inspection, shipping, and customer support services.
Compliance Requirements
Merchants must maintain compliance with platform rules. Violations such as triggering major platform penalties or product restrictions will result in removal from the program.
Temporary Policy Adjustments
Douyin has recently implemented temporary exemptions for experience and logistics scores, waiving penalties for order delays occurring after December 19. This presents a favorable opportunity for merchants to optimize their operations.
The Worry-Free Service program represents a significant opportunity for qualified merchants to enhance their Douyin shop performance through streamlined operations and platform-supported services.