Cross-border e-commerce sellers on TikTok Shop have long faced challenges when paying required deposits, but a new solution aims to streamline the process. The platform has announced expanded payment options, now accepting Alipay for mainland China-based businesses and Payoneer (available by mid-December for mainland China and Hong Kong companies), in addition to existing methods like online banking, PayPal, and debit cards.
This guide details the updated deposit payment process, eligibility, and key considerations to help sellers complete transactions efficiently.
Eligibility
The new payment options apply to cross-border sellers in the UK and Southeast Asian markets, including Singapore, Malaysia, Thailand, the Philippines, and Vietnam.
Deposit Currencies
Deposits are calculated in the same currency used for store settlements:
- UK stores: British pounds (£)
- Southeast Asian stores (Singapore, Malaysia, Thailand, Philippines, Vietnam): US dollars ($)
Step-by-Step Payment Process
Follow these steps to complete your TikTok Shop cross-border deposit payment:
- Access the payment page: Log in to your TikTok Shop seller account, navigate to "Assets" > "Deposit," and click the "Top Up" button.
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Select payment method:
After entering the deposit amount, you'll be redirected to a payment gateway displaying available options, exchange rates, and fees. Payment methods vary by company registration location:
Company Registration Available Payment Methods Mainland China Corporate online banking, personal Alipay, Payoneer (available mid-December) Hong Kong Payoneer (available mid-December) - Complete payment: Choose your preferred method and follow the prompts to finalize the transaction. A success notification will appear upon completion.
Important Considerations
- Account consistency: The payment account holder must match the TikTok Shop registration entity (company name or legal representative on the business license). Discrepancies may cause payment failures.
- Legal representative restrictions: For mainland China-registered businesses where the legal representative doesn't hold a mainland ID (using a passport or Hong Kong ID instead), use only corporate online banking, personal Alipay, or Payoneer. Personal online banking may fail.
The Payoneer payment interface is expected to launch by mid-December. Until then, eligible sellers must use alternative payment methods.
Timely deposit payments remain essential for maintaining normal store operations. These new payment options significantly improve convenience for cross-border sellers, reducing operational hurdles in international market expansion.