1. Package Tracking: Keep Your Shipments Under Control
Real-time package tracking is essential for cross-border e-commerce sellers. DHL offers multiple tracking methods to suit different needs.
Official Website Tracking
- How to use: Visit the DHL official website, locate the "Track" section, and enter your 10-12 digit tracking number.
- Pro tip: During peak seasons when logistics are congested, the DHL website provides the fastest updates. If tracking information hasn't updated for an extended period, your package may be awaiting customs inspection.
Mobile App & Email Notifications
- How to use: Download the DHL Express app, link your tracking numbers, and enable push notifications for real-time updates.
2. Shipping Costs: Smart Savings Strategies
Understanding DHL's pricing structure can help optimize your shipping expenses.
Billing Rules: Volumetric Weight vs. Actual Weight
- Key principle: DHL uses the greater value between actual weight and volumetric weight (L×W×H/5000).
- Cost-saving tip: For small items, minimize packaging to reduce volumetric weight. For large but lightweight items, consider channels that charge by actual weight.
Peak Season Surcharges
- Timing: Typically from September through January for shipments from China to Europe and America.
- Strategy: Ship during off-peak periods or use bulk shipping channels that offer discounts for shipments over 22kg.
3. Shipping Process: Key Stages Explained
Understanding DHL's shipping process helps manage expectations and address potential issues.
Domestic Stage
- After submission, the website will show "Waybill Created," but actual pickup might be delayed during peak seasons.
- Once scanned, tracking information updates daily with flight numbers and transit locations.
International Stage
- Some countries (like the U.S.) may require pre-customs documentation from recipients.
- For failed deliveries, contact local DHL immediately to schedule redelivery.
4. Troubleshooting: Common Issues Resolved
Package shows as delivered but not received
- Check with neighbors or building management.
- Request proof of delivery from local DHL.
Customs clearance delays
- Recipients should proactively contact local customs with required documentation.
- Beware of fraudulent customs payment requests - always verify through official DHL channels.
5. Essential Resources
DHL China
- Hotline: 95380
- Mobile: 400-842-3551 / 400-842-3550
DHL USA
- Phone: 1-800-225-5345
DHL Canada
- Phone: 1-855-345-7447
DHL Australia
- Phone: 13 14 06