Amazon has introduced a new "Shipment Performance" dashboard designed to help sellers better manage inventory shipments to fulfillment centers. This tool provides crucial metrics to identify and resolve shipment issues before they impact business operations.
Understanding the "Shipment Performance" Dashboard
The dashboard allows sellers to compare key performance indicators against target values, helping ensure smooth inventory processing. By monitoring these metrics, sellers can proactively address potential issues that might delay product availability.
Accessing the Dashboard
Sellers can find the tool through three simple steps:
- Log in to Seller Central and navigate to the Inventory dropdown menu
- Select "Manage FBA Inventory" under Amazon Logistics Inventory Tools
- Click on "Shipment Processing Progress" followed by the "Shipment Performance" dashboard
Key Performance Metrics
Amazon focuses on five primary areas of shipment quality:
- Incorrect Labels: Mismatched product labels (allowed rate: 0.65%)
- Missing Labels: Products lacking required labels (allowed rate: 0.69%)
- Quantity Discrepancies: Differences between declared and actual quantities (allowed rate: 2.48%)
- Other Label Issues: Additional label-related problems (allowed rate: 1.37%)
- Product Mismatches: Incorrect products in shipments (allowed rate: 1.22%)
The dashboard also tracks additional metrics including oversized shipments and unexpected deletions.
Frequently Asked Questions
How does the dashboard help manage shipment issues?
The tool aggregates performance across problem areas, highlights improvement opportunities, and provides alerts about negative trends. It offers targeted guidance to resolve specific issues.
Why is monitoring shipment performance important?
Maintaining good shipment quality helps Amazon process inventory more efficiently, reduces lost or damaged products, and minimizes customer complaints and returns.
When does problem rate data update?
Amazon recalculates problem rates daily, but dashboard information may take up to 48 hours to refresh. Sellers should check metrics at least twice weekly.
Improving Shipment Performance
Sellers can enhance their metrics by:
- Double-checking label accuracy before shipping
- Precisely counting inventory quantities
- Following Amazon's packaging guidelines
- Regularly reviewing performance metrics
New Oversized Product Storage Option
Alongside the performance dashboard, Amazon has introduced an "Oversize Products" storage category. This expansion provides greater flexibility for managing larger items and their quantity restrictions.
The new Shipment Performance dashboard represents Amazon's ongoing effort to streamline fulfillment operations. By understanding and optimizing these metrics, sellers can improve inventory processing efficiency and maintain competitive advantage in the marketplace.