Shipping plans often require last-minute adjustments when business needs change. One common scenario involves modifying container transport from the standard yard-to-yard (CY-CY) arrangement to the more flexible seller's door-to-yard (SD-CY) service. Maersk's digital platform enables customers to make these changes efficiently through a self-service portal.
Step-by-Step Guide to Service Modification
Step 1: Access the Maersk Hub Dashboard
Log in to your account on the Maersk official website and navigate to the "Maersk Hub" control panel, prominently displayed on the homepage.
Step 2: Locate Your Booking or Container
In the right-hand panel, enter either your booking reference number or container ID in the search field. Click "View Details" to retrieve the specific shipment information.
Step 3: Initiate Modification Process
Within the booking details page, select the "Modify" option to begin adjusting your transport parameters according to current requirements.
Step 4: Change Loading Location to SD (Seller's Door)
Update the "Loading Location" field to "SD" (Seller's Door), indicating the need for door collection. Provide complete address details including street name, building number, contact person, and telephone number to ensure smooth pickup operations.
Step 5: Select Cargo Readiness Date
Designate when your goods will be available for collection. This "Cargo Ready Date" should reflect when all items are properly packaged and prepared for transport at the specified location.
Step 6: Choose Appropriate Vessel Schedule
The system will display available sailing options based on your modified parameters. Review vessel schedules carefully, noting estimated departure and arrival times, transshipment ports, and other relevant details before confirming your selection.
Step 7: Provide Additional Information and Review
Complete the section for empty container pickup details, then proceed to the "Review Booking" page for final verification of all changes.
Step 8: Final Confirmation and Submission
After carefully reviewing all modified booking details and accepting the terms and conditions, submit your updated request to complete the service change from CY-CY to SD-CY.
Important Considerations for Spot Bookings
Customers modifying Spot bookings should be aware that additional fees or penalties may apply. The terms and conditions for these immediate bookings differ from standard contracts, and users should review applicable charges before confirming changes.
Frequently Asked Questions
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Q: Are updated shipping documents required after modification?
A: Yes, newly generated shipping documents reflecting the changes must be used for all subsequent operations. -
Q: How does service modification affect freight charges?
A: Rate adjustments depend on the specific changes made. The system displays revised charges before final submission. -
Q: What is the cutoff time for same-day modifications?
A: While early modifications are recommended, urgent requests should be coordinated directly with customer service teams.