When goods travel across oceans, one of the most concerning issues for importers is quantity shortages. The cargo inspection process, while seemingly straightforward, contains hidden complexities—particularly in Shanghai where specific local regulations apply. This article examines how to handle shortages in both full container load (FCL) and less than container load (LCL) shipments, helping importers mitigate potential risks.
FCL Shortages: Limited Recourse Through Inspection Companies
For containerized shipments transported as complete units, discovery of missing items presents a unique challenge. Inspection companies typically cannot assist with FCL shortages because their primary responsibility involves verifying the container's overall condition and seal integrity—not the specific quantities of goods inside.
The nature of FCL transportation means the container remains sealed from origin to destination. Since inspection personnel never access the interior contents, they cannot verify or document internal quantity discrepancies. This limitation leaves importers with few options when facing FCL shortages.
LCL Shortages: Packaging and Manifest Verification
The inspection process for LCL shipments focuses on comparing received package quantities against shipping manifests. If the external package count matches documentation, the shipment is generally considered complete—even if individual product packages within contain fewer items than specified.
Notably, inspection companies do not examine the contents of individual sales packages. A scenario where a box contains fewer products than indicated would fall outside standard inspection procedures. In such cases, inspection firms cannot provide official documentation of the shortage.
Proper Protocol for Handling Shortages
When discovering missing items, importers should first thoroughly examine external packaging for damage. If packaging appears intact, the issue likely originated with the shipper, and immediate contact with the supplier is recommended.
For damaged packaging, promptly contact either the warehouse or the non-vessel operating common carrier (NVOCC) handling the LCL shipment to inquire about existing damage records. Only documented damage can suggest potential loss during transit.
When damage records exist, prepare all relevant documentation including cargo paperwork, customs clearance documents, and most critically—the inspection application form. Without this specific form, inspection companies cannot legally issue shortage certificates. These certificates serve as essential evidence for subsequent claims processes.